Connecting Digital Experts

Customer Experience Manager - NYC - Programmatic

$130,000 - $150,000 base + bonus + benefits - Programmatic Platform - Account Management
Ref: 1660 Date Posted: Tuesday 22 Sep 2020
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Customer Experience Manager, New York

$130,000 - $150,000 base + bonus + benefits

Global Programmatic Powerhouse

Soho, New York


This is the perfect opportunity for someone to help shape a new division within their NYC region for one of the most recognized businesses in the programmatic space.  You'll find yourself consulting a range of client types from brands to fast-growing eCommerce businesses and independent agencies on their ad spend across programmatic and native performance campaigns. 


The Opportunity

Founded in the early 2000s by an individual commonly regarded as one of the greatest minds in AdTech and the programmatic industry, you’ll rarely get the chance to work in a business so deeply engrained within advertising.

This hire will be integral to the continued growth of this innovative product and be responsible for commercializing this product in fast-growth D2C brands and independent performance agencies. 


Your Role

  • Being the main point of contact for clients post-sale - Managing their onboarding onto the platform and upskilling on best practices 
  • Working closely with the product teams on building new features from client feedback and requests 
  • Opportunity to work across 3 major products in the industry that span across a DSP, Native Performance and customizable bidstream interface 
  • Be responsible for growing client spend and setting key performance metrics which each of your account base 
  • Establish yourself as the main U.S client servicing lead for the account base you will be overseeing 
  • Managing client spend of between $10k - $100k a month in recurring rev 


Your Profile

  • Bachelor’s degree or equivalent

  • Excellent interpersonal networking and client-facing skills

  • 5 + years of experience in ad tech or programmatic businesses 

  • Solid understanding of OpenRTB trading and its best practices

  • A genuine passion for technology and the space

  • Deep knowledge of the programmatic landscape and the players within it


Key Skills: Client Success, Customer Success, Client Service, Account Management, Programmatic, OpenRTB, DSP, SSP, Advertising, AdTech


Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.