Connecting Digital Experts

Customer Success Director

£45,000 - £55,000 + bonus + stock options + benefits - MarTech/SaaS
Ref: 1515 Date Posted: Monday 27 Jan 2020
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Customer Success Director

£45,000 - £55,000 + bonus + stock options + benefits

Dynamic Creative Video Scale-Up



Daily exposure to key decision-makers in global brands is something promised often but rarely delivered. This is a role in which it comes regularly, in abundance and right from day one!


The Opportunity

This creative SaaS platform is riding one of the hottest waves in marketing technology right now. The platform allows brands to create and execute hyper-personalised, cross-channel video marketing campaigns. Already working with some of the world’s largest household names, they need you to manage their key accounts.


Your Role

  • You’ll work directly with senior stakeholders of global brands and their agency partners to strategise and implement cutting edge global video marketing campaigns

  • You’ll be a trusted advisor, consultant and industry expert for external stakeholders, guiding them to achieve truly remarkable results through the platform

  • Reporting to the Head of Customer Success and the co-founders of the business, you’ll lead and mentor a fantastic team of account managers and account executives

  • You’ll mentor, train and lead the team of account managers and account executives, ensuring they continue to work with a best-in-class approach


Your Profile

  • 4 or more years’ Customer Success experience within an AdTech/MarTech SaaS platform

  • Experience within Dynamic Creatic Optimisation highly desirable

  • Excellent knowledge of paid social/video marketing, particularly marketing strategy across Google, Facebook and Display

  • High EQ and a truly collaborative team player

  • Ability and desire to work with cutting edge technology and global household brands


Key Skills: Account Management, Paid Social, Video Advertising, Video Marketing, Creative Solutions, Project Management, Leadership, Team Management, Performance Marketing, DCO, Dynamic Creative Optimisation