Service Delivery Manager

Service Delivery Manager

£35,000 - £40,000 + Bonus + Benefits (Health and Wellness Scheme, Duvet Days, Flexible Working and more!)

Global Customer Journey Specialists

London

Any business can have a great sales team. Any business can have a great customer service team. But it all amounts to nothing without someone even greater to keep the operations going. That’s why, if you pride yourself on operational excellence and want to grow into a truly pivotal role, here’s the business for you.

The Opportunity

Are you ready to take your service delivery experience to new heights? Here’s your chance to be welcomed into a business who will invest, coach and develop your career at a truly impressive rate. Your positivity, ambition and willingness to question to status quo is what will make you integral to the future success of the business operations. Taking full responsibility for the Ticketing and CRM best practices and service level agreements, you will be invaluable from day one and will be allowed to help build your own team in the future.

Your Role

• Daily use of ticketing (Freshdesk) and CRM (Hubspot) systems, ensuring operational excellence across both platforms

• Proactively identify, develop, and drive key strategic initiatives that deliver long-term profitable growth across the business

• Design, create and provide reporting and analyses to help unlock revenue opportunities

• Work closely with Sales Leadership of the business to provide intelligence and insights to drive account growth

• Always look to improve and align operational processes in order to optimise the overall performance of the business

Your Profile

• You’re technically savvy and operationally minded, perhaps coming from a Degree in Maths, Physics, Engineering, Computer Science or similar (thought this isn’t a prerequisite)

• 2-3 years’ experience working within a Sales Operations/Sales Enablement capacity within a MarTech organisation

• Expertise in implementing and administering CRM and Ticketing systems

• Experience using Freshdesk and Hubspot highly desirable

• You’ll be an excellent communicator, particularly with senior management and leadership

What You Get in Return

• Awesome offices in Central London 

• The opportunity to effect change within a leading global business

• Coaching and guidance from some of the finest minds in the industry

• Amazing benefits, including: Social Events, Birthday Breakfasts, Cycle to Work Scheme, Health and Wellness Scheme, Duvet Days and Flexible Working!

How To Apply

Please contact Liam Peoples on +44 7384 544423 or alternatively email liam@pivotallondon.co.uk.

Key Skills: Sales, Operations, Software Sales, SaaS Sales, MarTech, Marketing Technology, Ecommerce, AdTech, Enablement, Ticketing, CRM, Freshdesk, Hubspot