Growth through Talent

Senior CRM Manager - CRM/Email

Brand - Marketing
Ref: 1954 Date Posted: Thursday 20 Jan 2022
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Senior CRM Manager - Fashion Brand 

London, United Kingdom


£50k - £60k basic + benefits

Wanting to challenge yourself to learn new areas of CRM? This opportunity will offer you the ability to build a CRM and Customer loyalty strategy whilst having the support of a team and Marketing Director around you. This awesome brand not only has fantastic products but also a fantastic purpose of being a B-Corp. 

The Opportunity: 

  • Operating for nearly 20 years  

  • B-Corp with sustainability and the environment at the heart of everything they do 

  • An incredible fashion brand with a major following - built to last products 

  • In a stage of growth both in the UK and also globally launching in international markets 

  • Doubling online revenue YOY


The Role: 

  • Shaping and owning the whole of the CRM strategy with the support of their Marketing Director

  • Working within a Marketing team that spans eCommerce, Creative, Performance, PR, Influencer, Social

  • Test international campaigns for Europe and U.S

  • Data-driven approach and insights to power your strategies, use customer data to spot opportunities

  • Build a customer VIP loyalty strategy

  • Build campaigns – utilize the creative and copywriting teams internally for email marketing campaigns

  • The Challenge: Acquisition is going up but retention wise only 15% of them go through to a 2nd purchase but positively 40% of those 2nd buyers go onto a 3rd and more – this is with no firm retention strategy in place it’s all organic

  • Test and learn – this is a great environment where you can trial new initiatives and be praised for pushing the boundaries

  • The ability to work within an established brand with a strong footprint and following but work with a start-up mindset and ability to have limited red tape in what you do


Skills required:

  • Someone with experience of working within a start-up to scale-up, ideally within a D2C offering

  • CRM, retention, customer loyalty, and email marketing experience

  • A data-led approach – ideally have some exp with the likes of SQL

  • Familiar with CDP’s – Ometria, Exponea, Segment, etc

  • Proven track record of having an influence within successful CRM strategies

  • Passion – for Marketing and for working in a sustainable brand 

How do I apply?

To apply for this outstanding opportunity, please contact Liam Hall at Pivotal for a confidential discussion on 07442871117 or email me at

CRM, Email Marketing, Retention, Customer Loyalty, Engagement, Strategy, Digital Marketing

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.