Growth through Talent

Senior Customer Success Manager - NYC - Social (Community/Organic)

$80,000 - $100,000 basic + bonus + benefits - MarTech - MarTech/SaaS
Ref: 1775 Date Posted: Wednesday 17 Feb 2021
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Senior Customer Success Manager - NYC

$80,000 - $100,000 basic + bonus + benefits

Dynamic Creative Video Scale-Up

New York 


It’s not every day that you get the chance to strategise with household global brands on worldwide campaigns. It’s not every day that you get the chance to work with best-in-class industry-pioneering technology, either. Here’s your chance to do both!


The Opportunity

This creative SaaS platform is riding one of the hottest waves in marketing technology right now. The platform allows brands to create and execute hyper-personalised, cross-channel video marketing campaigns. Already working with some of the world’s largest household names, they need you to manage their key accounts.


Your Role

  • You’ll work directly with senior stakeholders of global brands and their agency partners to strategise and implement cutting edge global video marketing campaigns

  • You’ll be a trusted advisor, consultant and industry expert for external stakeholders, guiding them to achieve truly remarkable results through the platform

  • Reporting to the Head of Customer Success and the co-founders of the business, you’ll be supported by a fantastic team of account managers and account executives

  • You’ll mentor, train, and lead the team of account managers and account executives, ensuring they continue to work with a best-in-class approach


Your Profile

  • 2 or more years’ within digital marketing 

  • Experience within Dynamic Creatic Optimisation highly desirable

  • Spanish speaking skills are essential 

  • High EQ and a truly collaborative team player

  • Ability and desire to work with cutting edge technology and global household brands


Key Skills: Account Management, Paid Social, Video Advertising, Video Marketing, Creative Solutions, Project Management, Leadership, Team Management, Performance Marketing, DCO, Dynamic Creative Optimisation