London | Hybrid Working

I have partnered with an award-winning independent media agency to recruit a Business Director to lead one of the agency's largest and most strategically important client accounts.

This is a senior leadership role suited to someone who thrives on building trusted client relationships, leading high-performing teams and delivering integrated media strategies that drive measurable business results.

The opportunity

You will take ownership of a flagship account, acting as the senior client lead while overseeing strategic planning, media investment, commercial performance and team leadership.

Working alongside specialists across planning, activation, data and analytics, you will ensure exceptional client service while identifying opportunities for growth and innovation.

You will also play an important role in agency development through mentoring, commercial leadership and supporting new business activity.

What you will be doing

• Leading senior client relationships and becoming a trusted strategic partner.
• Overseeing integrated media planning and buying across multiple channels.
• Driving commercial performance, forecasting and account profitability.
• Leading and developing a talented client leadership team.
• Ensuring campaigns deliver measurable business outcomes.
• Identifying opportunities for account growth and innovation.
• Contributing to new business pitches and agency initiatives.

About You

• 7+ years' experience within a media agency.
• Strong media planning experience across offline and digital channels.
• Proven senior stakeholder management experience.
• Excellent commercial and financial management skills.
• Experience leading and developing client teams.
• A strong understanding of media effectiveness and measurement.
• A collaborative, proactive and solutions-focused approach.

If you are an experienced media leader looking for your next strategic opportunity, we'd love to hear from you.

Apply today to find out more.

We're partnering with one of the UK's fastest-growing independent performance marketing agencies, who are looking to hire a Paid Social Lead to join their expanding Performance team.

Following a number of exciting new client wins, they're looking for someone who can take ownership of high-growth ecommerce and DTC accounts, leading Paid Social strategy whilst remaining hands-on within the platforms.

This is an excellent opportunity for someone who enjoys autonomy, client ownership and scaling ambitious consumer brands within a fast-paced agency environment.

What you'll be doing:

• Owning Paid Social strategy across a portfolio of ecommerce and DTC brands.
• Planning, launching and scaling Meta campaigns to drive commercial growth.
• Working directly with clients, building long-term relationships and becoming a trusted strategic partner.
• Collaborating with wider Paid Media, Creative and Data teams to deliver integrated performance strategies.
• Continuously testing, optimising and identifying new growth opportunities across client accounts.
• Remaining hands-on across campaign delivery whilst influencing wider account strategy.

What they're looking for:

• Strong Paid Social experience, particularly across Meta.
• Experience working with ecommerce or DTC brands is essential.
• Agency experience, ideally within an independent, boutique or high-growth performance agency.
• A commercially minded approach, with the ability to identify opportunities to scale accounts rather than simply optimise campaigns.
• Confident managing client relationships and presenting strategic recommendations.
• Paid Search experience is advantageous but not essential.

What's on offer:

• The opportunity to work with exciting, fast-growing consumer brands.
• Genuine ownership of your client portfolio.
• A collaborative, entrepreneurial agency culture with minimal hierarchy.
• Clear progression opportunities as the business continues to scale.
• Hybrid working (2 days in the office).
• Competitive salary plus bonus.

If you're passionate about Paid Social, thrive in a high-growth agency environment and have experience scaling ecommerce or DTC brands, I'd love to hear from you - please reach out to meghan@pivotallondon.co.uk to arrange a confidential chat. 

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Join one of the world's leading global media agencies and play a key role in shaping Paid Social strategy for one of the most recognisable technology brands in the world. This is an opportunity to work on large-scale, multi-market campaigns with the freedom to innovate, test new ideas and influence how significant media investment is used.

The Opportunity

• Lead Paid Social strategy across a flagship global technology account with substantial media investment and a strong focus on innovation.

• Work across international campaigns spanning platforms including Meta, LinkedIn and TikTok.

• Join a high-performing team with genuine opportunities for long-term career progression within a global network.

• Manage and develop a growing team of Paid Social specialists while working closely with senior leadership and client stakeholders.

• Be part of a collaborative environment that encourages experimentation, testing and continuous optimisation rather than budget constraints.

Responsibilities

• Own the strategic direction of Paid Social campaigns across multiple international markets.

• Build trusted relationships with senior client stakeholders, providing strategic guidance and recommendations.

• Lead, mentor and develop a team of 3–5 Paid Social specialists.

• Drive innovation through testing frameworks, audience strategies and platform best practice.

• Collaborate with planning, activation and cross-channel teams to deliver integrated campaigns.

Your Profile

• Currently an Associate Director or Account Director within a media agency (or equivalent in-house experience with significant strategic responsibility).

• Strong Paid Social expertise across Meta, LinkedIn and other major social platforms.

• Proven experience leading client relationships and developing strategic recommendations.

• Previous team management experience with a passion for coaching and developing talent.

• Commercially minded, proactive and excited by the opportunity to work on ambitious, large-scale campaigns.

How to apply

To apply for this outstanding opportunity, please contact Ellie Drury at Pivotal for a confidential discussion on 07442 871145 or email ellie@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

(Remote, UK based) 

• £300 p.d (Outside IR35)
• 1 month rolling contract 
• Immediate start

I'm working with an exciting consumer brand looking for a Freelance Paid Social Graphic Designer to support their growing performance marketing team.

This isn't a traditional brand design role. They're looking for someone who genuinely understands performance creative and knows how to design assets that drive engagement, conversions and commercial results.

You'll ideally have experience:

• Creating high-performing paid social creative for Meta, Instagram and TikTok.
• Designing static and/or motion assets for DTC or consumer brands.
• Developing multiple creative concepts and variations for A/B testing.
• Working closely with performance marketing teams to optimise creative based on campaign insights.
• Producing digital assets that balance strong branding with a conversion-focused approach.

If this sounds like you, or someone in your network, I'd love to hear from you.

£90,000-£120,000 DOE 

London (Hybrid – 3 days in office)

The Company A category-leading scale-up redefining personalized health and beauty.

The Opportunity This is a high-visibility, strategic role overseeing the full channel mix, managing relationships with product teams, guiding experimentation, and ensuring that acquisition produces quality signups rather than focusing only on signup volume; the role also manages a central channel team serving all business units. The business has grown in double digits since it started and has plans for international expansion and additional business-unit verticals - your work will achieve a huge impact for the business, even in just one year.

The Role

• Key responsibilities: Manage paid media, affiliates, and partnerships channel experts; oversee the full channel mix for the UK; work with product teams on experimentation; monitor core business metrics; and help in-house teams prioritize and navigate changing ways of working.
• Scope of work: The role will focus on the UK P&L and have some involvement with German Market Expansion. However the people management aspect will be with managed team members working across all business units (i.e. all brands in the portfolio).
• Key stakeholders: Paid media, affiliates and partnerships teams; product teams; other business units; managed in-house channel specialists; and one agency supporting Above the Line activity.

You

• Experience: You must have recent experience at an online DTC or ECom brand where LTV is the most important metric. This does not have to be at a subscription brand (but this is a strong plus). 

• Background: We will not be accepting candidates who come from an agency led or agency background. We think the hire is sitting InHouse at a Consumer brand in sectors such as FMCG, Beauty and Personal Care, Fashion etc.

• Data Acumen and Analytical Mindset: You have the ability to assess data accuracy and identify problems and you're confident in turning raw performance data into actionable growth insights.We encourage AI supported analysis but you must have the ability to also challenge AI-supported analysis:

• Channel Experience: You have experience owning growth beyond individual channels and an understanding of how core business metrics link together. But Paid media knowledge across Meta, Google, and TikTok and Affiliates and partnerships knowledge are all must haves.

• Experimentation Led: Testing is ytour default and you are able to explain how you broadly structure testing programmes - especially in support of protecting LTV metrics.

How to apply

To apply for this outstanding opportunity, please contact Nusrat Khan Juty at Pivotal for a confidential discussion at nusrat@pivotallondon.co.uk

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

3 month contract, scope to extend | Hybrid London |  £425 per day (Outside IR35)

We're supporting a global luxury consumer brand as they continue to expand their analytics function and are looking for a commercially-minded Senior Analyst to help drive better business decisions through data.

This role goes far beyond producing reports. You'll be responsible for interrogating marketing, sales and operational data, identifying opportunities and presenting meaningful recommendations that influence decision-making across the business.

Responsibilities

• Analyse marketing, commercial and operational performance data.
• Identify trends, opportunities and areas for optimisation.
• Produce clear insights and recommendations for senior stakeholders.
• Work with marketing platforms including GA4, Google Ads, Meta, Microsoft Ads and HubSpot.
• Build and maintain analytical models using SQL and Excel.
• Present findings through clear reports and presentations in Excel and PowerPoint.
• Partner with teams across marketing, sales and operations to solve business challenges.

Requirements

• Strong commercial analytics experience.
• Advanced SQL and Excel skills.
• Experience working with GA4, Google Ads, Meta, Microsoft Ads and HubSpot.
• Excellent analytical and problem-solving ability.
• Strong communication and stakeholder management skills.
• Ability to translate complex data into actionable business recommendations.

Contract Details

• Initial contract with the potential to become permanent.
• Hybrid working (London).
• Circa £425 per day.
• Immediate start preferred.
• NOT remote 

If you're an experienced analytics professional looking to make a genuine commercial impact within a global consumer brand, we'd love to hear from you.

Contract | 6+ Months | Hybrid, London | £450 per day (Outside IR35)

We're partnering with a global luxury consumer brand undergoing a significant investment in its data and analytics capability. They are looking for an experienced Senior Data Engineer to build and enhance their marketing data infrastructure, creating scalable solutions that will support the business long term.

This is a hands-on contract for someone who enjoys solving complex technical challenges, improving data architecture and leaving behind robust, future-proof systems.

Responsibilities

• Design, build and optimise scalable marketing data infrastructure.
• Develop and maintain data pipelines across multiple marketing platforms.
• Improve existing architecture, removing technical debt and increasing reliability.
• Integrate data from a range of digital marketing and CRM platforms.
• Work closely with analytics and commercial teams to ensure high-quality, accessible data.
• Recommend best practice tools, integrations and approaches for long-term scalability.

Requirements

• Strong commercial experience as a Data Engineer.
• Excellent knowledge of BigQuery.
• Experience working with GA4, Google Ads, Meta and HubSpot.
• Proven experience building marketing data warehouses and pipelines.
• Strong SQL skills.
• Experience designing scalable, maintainable data solutions.
• Ability to work independently and deliver high-quality technical solutions.

Contract Details

• 6+ month contract
• Hybrid working (London)
• £450 per day
• End of July start
• NOT remote 

Apply to join our community, and we’ll book a quick introduction call to get you on our radar for upcoming contracts and opportunities that match your skills.

London | Hybrid | Media Agency

One of the UK’s leading independent media agencies, which combine data and creativity to deliver award winning campaigns, are looking for a Client Leadership Account Director to join its talented team and lead two high-profile UK clients.

With over four decades of success, they continue to challenge the status quo, partnering with some of the UK's best-known brands across a wide range of sectors. They offer genuine career progression, award-winning learning and development, and a collaborative culture where innovation is encouraged.

The agency is also recognised for its commitment to sustainability, employee wellbeing and creating an inclusive workplace where people can do their best work.

The role:

Working closely with senior leadership, you'll oversee the delivery of exceptional client service while driving commercial growth and campaign effectiveness. You'll also play an important role in new business pitches and contribute to the development of the wider client leadership team.

You will be:

• Leading the day-to-day relationship with two flagship client accounts, acting as a trusted senior contact.
• Deliver outstanding client service while identifying opportunities to grow account revenue.
• Coordinate planning, strategy and campaign delivery across multiple teams and disciplines.
• Ensure media recommendations are insight-driven, commercially effective and aligned to client objectives.
• Oversee campaign reporting, measurement frameworks and performance reviews.
• Work closely with planning, strategy, operations and investment teams to ensure seamless campaign execution.
• Contribute to agency new business pitches and support successful onboarding of new clients.
• Coach and mentor junior team members, with increasing line management responsibility.
• Help shape best practice and contribute to wider agency initiatives within the Client Leadership function.

Your profile:

You'll already be working within a media agency and be confident managing senior client relationships across integrated media campaigns.

• 5+ years’ experience in a client-facing media agency role.
• Strong knowledge of media planning across all channels, with particular strength in digital media.
• Proven client and stakeholder management experience.
• Excellent presentation and communication skills.
• Experience using media planning systems and audience research tools.
• Strong organisational skills, with the ability to manage multiple campaigns simultaneously.
• A good understanding of campaign effectiveness and measurement frameworks.
• The ability to inspire colleagues and build strong cross-functional relationships.

If you're looking for a role where you can lead major client relationships, influence strategic media thinking and accelerate your career within one of the UK's most respected independent agencies please apply today to find out more.

Salary: £80-85k (DoE)

I’m working with a leading global media network on a senior Regional Activation Lead opportunity, supporting a major international consumer brand across EMEA markets.

This is a high-impact leadership role, responsible for driving regional media activation strategy, leading multi-market teams, and partnering with senior client stakeholders to deliver best-in-class integrated campaigns.

Key responsibilities:

• Leading a large regional team of media specialists across multiple markets and disciplines.
• Acting as a strategic partner to senior client stakeholders, shaping media strategy and driving best practice.
• Overseeing integrated media activation across channels including paid social, programmatic, digital and emerging platforms.
• Driving collaboration between media, data, technology, creative and operations teams.
• Building relationships with key platform partners and identifying innovation opportunities.
• Leading regional-to-local campaign delivery, ensuring consistency while allowing for market nuance.
• Supporting team growth, recruitment and operational improvements.
• Championing new approaches across AI, automation, creator ecosystems and evolving media formats.

The ideal background:

• Senior media leadership experience within an agency or large in-house media environment.
• Strong experience across digital media strategy, planning and activation.
• Proven ability to lead large, multi-market teams and complex stakeholder groups.
• Comfortable presenting to and influencing senior client audiences.
• Strong understanding of paid social, programmatic and the wider digital ecosystem.
• Experience working with major global brands and driving innovation across campaigns.

6-Month FTC | £50,000–£60,000 | London (3 days in the office) | ASAP Start

We're partnering with an award-winning communications agency looking for a Performance Media Manager to join the team on an initial six-month fixed-term contract, with strong potential to extend.

This isn't your typical Paid Media role.

You'll be leading paid media activity for a high-profile international campaign, working across 50+ global markets to build awareness, engagement and registrations for a major international conference.

It's a brilliant opportunity for someone who enjoys solving complex marketing challenges, thrives in collaborative environments and wants to work on campaigns that genuinely make an impact.

What you'll be doing

• Planning, buying and optimising paid media campaigns across multiple international markets
• Leading Paid Social activity across Meta and LinkedIn
• Supporting campaigns across YouTube, Google Ads and X
• Using organic social content within paid campaigns to maximise engagement
• Monitoring campaign performance using platform insights, engagement metrics and sentiment analysis
• Working closely with Creative, Content, Web and Technical teams to continually improve campaign performance
• Reporting on campaign success and making data-driven optimisation recommendations
• Helping shape media strategy while remaining hands-on in campaign delivery

What we're looking for

• 4-6 years' experience within Paid Media or Performance Marketing
• Strong hands-on Paid Social planning and buying experience
• Excellent knowledge of Meta and LinkedIn Ads
• Exposure to Google Ads, YouTube and X
• Experience managing campaigns across multiple countries or regions
• Strong analytical mindset with experience interpreting campaign data and dashboards
• Someone who enjoys both planning and activation, understanding how great buying informs better strategy
• A naturally curious marketer who enjoys solving problems and improving the way campaigns are delivered

Nice to have

• eCommerce or large-scale international campaign experience
• Experience using organic content within paid campaigns
• Understanding of campaign tracking and measurement
• Agency experience

Why join?

• Work on a genuinely unique global campaign
• Collaborate with specialists across creative, web and technology
• Opportunity to influence wider marketing strategy, not just campaign delivery
• High level of autonomy with support from experienced leadership
• Strong chance of extending beyond the initial six-month contract

I'm currently working with an independent media agency looking for an experienced Client Director to join the team on an initial 4–6 week contract, starting in the first week of August.

This is an opportunity for someone who thrives in a strategic, client-facing role and can confidently lead integrated communications planning across both brand and performance campaigns.

The successful candidate will take ownership of a portfolio of agency clients, leading the planning process from brief through to campaign evaluation, while working closely with activation specialists to ensure campaigns are delivered effectively across online and offline channels.

Key responsibilities:

• Lead day-to-day client relationships, acting as the senior strategic contact across multiple accounts.
• Interpret and challenge client briefs, developing integrated communications strategies and media plans.
• Oversee campaign planning, execution and evaluation, ensuring recommendations are insight-led and commercially focused.
• Work collaboratively with specialist activation teams across digital and offline media.
• Present strategic recommendations and campaign performance to senior stakeholders.
• Translate audience, market and competitor insights into actionable media strategies.
• Support wider business initiatives, including new business pitches where required.

Requirements:

• Recent media agency experience operating at Client Director or Senior Account Director level.
• Strong communications planning experience across integrated online and offline campaigns.
• Experience planning performance-led campaigns with a solid understanding of media measurement and reporting.
• Knowledge of digital media channels including Paid Search, Paid Social and Display from a strategic planning perspective.
• Hands-on experience using planning tools such as TGI and Ad Intel is essential.
• Excellent client management, stakeholder engagement and presentation skills.
• Ability to hit the ground running in a fast-paced agency environment.

If you're available at short notice and have the relevant experience, I'd be keen to speak with you.

This is an exciting opportunity to work on one of the world's leading beauty brands, delivering best-in-class retail media campaigns across leading retailer advertising platforms while helping shape innovative commerce strategies.

The Opportunity

As a Retail Media Manager, you'll play a key role in managing and optimising retail media campaigns across multiple retailer platforms, working closely with both clients and internal specialist teams to deliver measurable commercial growth.

This role combines hands-on campaign activation with strategic client management, making it ideal for someone looking to develop their career within one of the fastest-growing specialisms in digital marketing.

Key Responsibilities

• Plan, activate and optimise retail media campaigns across leading retailer advertising platforms.

• Manage day-to-day client relationships, providing strategic recommendations and performance insights.

• Deliver campaign reporting, analysis and optimisation recommendations to maximise performance.

• Identify opportunities to grow client accounts through innovation and data-led strategies.

• Collaborate with Paid Search, Programmatic, Social and wider digital teams to deliver integrated media campaigns.

• Manage campaign budgets and support financial reconciliation.

• Mentor and support junior team members.

• Build relationships with retailer and technology partners to stay ahead of industry developments.

About You

We're keen to speak with candidates who have:

• Previous experience within Retail Media, Commerce Media, Amazon Advertising or eCommerce Media.

• Experience managing and optimising digital media campaigns.

• Strong client management and stakeholder engagement skills.

• Excellent analytical skills with the ability to turn data into actionable insights.

• Experience working within a media agency, digital agency or commerce environment.

• Advanced Excel and PowerPoint skills.

• A passion for retail media and digital commerce.

Desirable Experience

• Amazon Advertising

• Amazon DSP

• Criteo

• Epsilon Retail Media

• Amazon Brand Analytics

• Amazon Vendor Central

• Retailer media platforms

• FMCG or Beauty sector experience

How to apply

To hear more about this opportunity, please apply today.

At Pivotal, we celebrate diversity and are committed to creating an inclusive recruitment process. We welcome applications from people of all backgrounds and experiences.

Growth Marketing Lead
Circa £100,000 – £140,000 + equity
London (Hybrid)

Our client is a fast-growing fintech challenger bank on a mission to make banking simpler, fairer and genuinely useful for its customers. Backed by ambitious growth plans and a product-led culture, they're building a growth marketing function from scratch to match their pace.

The Opportunity

• Join at a pivotal stage of growth, with real scope to shape strategy rather than simply execute it
• Take ownership of acquisition channels that directly influence commercial performance
• Work alongside a talented, collaborative marketing and product team
• Genuine autonomy to test, learn and innovate in a business that moves quickly

Responsibilities

• Develop and deliver the growth marketing strategy across paid, lifecycle and performance channels
• Own budget allocation and ROI reporting, optimising spend against clear commercial targets
• Collaborate closely with product, data and design teams to improve acquisition and retention
• Build and mentor a small team as the function scales
• Identify new channels and testing opportunities to unlock further growth

Your Profile

• Proven growth marketing experience, ideally within fintech, app-based scale-up or digitally-led businesses
• Strong commercial acumen and comfort working with data to inform decisions
• A test-and-learn mindset with the confidence to challenge convention
• Excellent stakeholder management skills across cross-functional teams

How to apply
To apply for this outstanding opportunity, please contact Cameron Maskell at Pivotal for a confidential discussion on 07771416678 or email me at cameron@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Salary - £25-30k

A leading digital network agency are looking for an Account Executive to join its growing client services team.

This is an exciting opportunity for someone with a passion for, and prior experience in, digital advertising (Paid social or Display) to work on innovative campaigns for huge, globally recognised brands.

As an agency, they sit at the intersect of media, creative and production and you'll collaborate with media agencies, creative specialists and technical teams to deliver campaigns across display, video, social, connected TV, retail media and digital out-of-home.

They offer excellent career progression, training, and exposure to cutting-edge AI-driven marketing solutions.

The Role

This role is not an entry level position, it does require someone with prior agency experience, either in a Paid Social or Display focused role.

As an Account Executive, you'll support the end-to-end delivery of digital campaigns, acting as the key day-to-day contact for clients and agency partners while coordinating internal specialist teams.

Key Responsibilities

• Manage day-to-day communication with clients and agency stakeholders.
• Coordinate campaign delivery across creative, strategy, development and activation teams.
• Produce clear briefs, timelines and project documentation.
• Monitor campaign progress and proactively manage deadlines and expectations.
• Ensure all work delivered meets high quality standards through thorough QA.
• Support campaign reporting and monitor performance throughout live activity.
• Build strong internal relationships to ensure efficient project delivery.
• Identify opportunities to expand services and add value for clients.

About You

The team are looking for someone who is organised, proactive and enjoys working in a fast-paced agency or digital marketing environment.

• Prior experience in an account management, planning / activation, project management or client services role within media, marketing, creative or digital advertising is a must have for this role. It is not an entry level position.
• Excellent communication and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• High attention to detail and commitment to delivering quality work.
• An interest in digital media, creative technology and performance marketing.
• Confidence working with PowerPoint, Excel and project management tools.
• A collaborative approach and willingness to learn technical aspects of digital advertising.

What's on Offer

• Opportunity to work with globally recognised brands.
• Clear career development and progression opportunities.
• Exposure to AI-powered creative technology and digital innovation.
• Collaborative, supportive and entrepreneurial culture.

If you're looking to build a career at one of the World’s leading digital agencies which sits at the forefront of innovation, tech and AI this is a great opportunity.

Please apply to find out more.

Salary - £42-45k

About the Agency

An exciting opportunity has arisen for an Account Manager to join a leading independent media agency, which have a great reputation and culture in place.

They work with a range of exciting, entrepreneurial brands to deliver innovative work and have one of the best retention rates out there…people stay here for a long time as they really look after their team.

As Account Manager you will manage day-to-day client accounts, support media planning and buying delivery, and oversee junior team members where required. The role combines hands-on campaign planning and client servicing.

Key Responsibilities

• Manage day-to-day client accounts

• Respond to client briefs and translate them into clear media plans and recommendations

• Set up, manage and report on campaigns, including digital platforms (e.g. Meta)

• Support media planning and buying across multiple channels, including OOH

• Develop strong working relationships with clients

• Support junior team members where required and ensure deadlines are met

• Identify opportunities to grow accounts and improve campaign performance

Required Experience & Skills

• 3–5 years’ experience in media planning role

• Experience of buying would be a plus

• Experience setting up Meta campaigns

• Experience handling client relationships directly

• Experience in campaign setup, delivery and reporting

• Comfortable managing accounts with limited supervision

• Exposure across multiple media channels, ideally including OOH

If you are keen to join an agency which offer lots of opportunity for career progression as well as support this is a great opportunity.

Please apply to find out more.

An independent, award-winning media agency is looking for an ambitious Account Manager to join its Client Services team.

This is an excellent opportunity to play a pivotal role in award winning work for well-known brands across both digital and offline channels.

You'll work closely with clients and internal specialist teams to ensure campaigns are delivered on time and on budget, while building strong client relationships and developing your strategic planning skills.

The Role

As an Account Manager, you'll take ownership of the day-to-day management of client accounts, supporting campaign delivery from initial brief through to post-campaign analysis. You'll collaborate with planning, activation and operations teams to deliver integrated media solutions backed by audience insight and performance data.

Key Responsibilities

• Act as the main day-to-day contact for clients, building strong working relationships.
• Support the development and delivery of integrated media plans across multiple campaigns.
• Conduct audience, market and competitor research to inform campaign strategy.
• Coordinate campaign timelines, deliverables and internal workflows.
• Prepare client presentations, quarterly reviews and post-campaign reports.
• Manage campaign administration and ensure projects remain on schedule.
• Brief internal specialist teams with clear objectives and deadlines.
• Monitor campaign performance and communicate updates to clients.

Your profile:

They are looking for someone with prior experience within a media agency and be looking to step into a role with greater ownership and client exposure.

• 2-3 years' experience in a client-facing media agency role.
• Experience across both digital and offline media planning.
• Strong understanding of integrated media campaigns.
• Experience using industry research tools such as TGI and Ad Intel.
• Ability to analyse campaign performance and identify optimisation opportunities.
• Excellent communication and presentation skills.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• A collaborative approach and excellent stakeholder management skills.
• High attention to detail and a proactive, solutions-focused mindset.

If you're looking to join an agency with a great culture in place where you will gain exposure to exciting integrated campaigns while continuing to develop your client leadership skills, please apply to find out more.

An incredible opportunity has arisen at a top independent media agency, who are searching for a Digital Planning Director to join their talented team and lead the digital strategy across a portfolio of ambitious growth brands.

This role offers the chance to join a media agency with a great reputation which partner with exciting entrepreneurial brands across a range of sectors. They have a great reputation, very good retention rate and are well known for award-winning work.

As Digital Planning Director, you will take ownership of digital planning across multiple client accounts, ensure strategic excellence from planning through to activation whilst working closely with senior leadership to help evolve the agency's digital proposition. You will also play a pivotal role in the development of a high performing team, driving commercial growth, and contributing to new business initiatives.

Key Responsibilities:

• Develop and lead integrated digital media strategies across CTV, online video, display, digital audio, paid social and partnerships.
• Ensure planning translates seamlessly into activation, optimisation and campaign performance.
• Act as the senior day-to-day client lead across key accounts.
• Drive commercial growth through existing client development and new opportunities.
• Help shape and continuously improve the agency's digital planning processes and frameworks.
• Lead and develop a team of digital planners, embedding best practice.
• Build strong relationships with media owners and technology partners to unlock innovation.
• Play a significant role in agency pitches and new business opportunities.

Your profile:

You'll be a strategic digital planning leader with a strong understanding of the UK media landscape and experience managing senior client relationships.

• Ideally 7-8+ years' experience in digital media planning.
• Strong expertise across CTV, online video, display, digital audio, paid social and partnerships.
• Excellent commercial awareness with forecasting and revenue management experience.
• Proven people management and coaching skills.
• Outstanding client relationship and stakeholder management abilities.
• Strong analytical skills with the ability to turn data into strategic recommendations.
• Experience contributing to new business pitches and agency growth.
• Offline media planning or comms planning experience would be advantageous.

If you're looking for a digital leadership role where you can shape strategy, develop people and work with ambitious brands this is a great opportunity.

Please get in touch to find out more.

A leading network media agency is looking for a Global Digital Manager to join a high-profile international client team. This is an exciting opportunity to work across multiple European markets, helping shape digital strategy, improve campaign effectiveness, and drive best practice across a large-scale, global business.

Working closely with senior digital leadership, strategy teams and activation specialists, you'll play a pivotal role in connecting global strategy with local market execution.

As Global Digital Manager, you'll support the development and implementation of digital strategies across multiple European markets, ensuring campaigns are delivered consistently while allowing for local market nuances.

You'll work closely with global planning teams, local market teams and a centralised activation hub to improve processes, encourage adoption of best practice and deliver measurable business results.

Key Responsibilities:

• Support the development and rollout of global digital strategies across multiple markets.
• Work with planning and activation teams to ensure effective campaign delivery.
• Manage strategic digital workstreams, including testing frameworks and platform partnerships.
• Drive measurement, reporting and optimisation across key digital performance metrics.
• Collaborate with centralised activation teams to ensure campaigns align with global strategy while reflecting local market requirements.
• Improve operational processes and governance across international teams.
• Build strong relationships with local market stakeholders, providing guidance and support on digital best practice.
• Act as a key point of contact for clients and internal teams across digital projects.

Your profile:

The team are looking for someone with experience in digital media planning and activation who enjoys combining strategic thinking with hands-on project management.

• Minimum two years' experience in digital media planning and / or activation.
• Strong understanding of media measurement, research and analytics.
• Excellent analytical and problem-solving skills.
• Strong project management and organisational ability.   

• Excellent communication and stakeholder management skills.
• Highly organised with strong attention to detail.
• Passion for digital media, innovation and continuous improvement.

This is a fantastic opportunity to join a collaborative international team working on a major global account. It offers excellent career development within a global agency network.

Location – London (flexible working – 3 days in the office a week)

An exciting EMEA Planning Manager opportunity has arisen at a leading network agency, which will be working on one of the World’s largest advertisers, and helping to shape the media strategy for major retail moments throughout the year.

This role offers the chance to join a collaborative planning team and work on high-profile, multi-market brand campaigns across 12 European markets.

You'll gain exposure to large budgets, integrated campaigns and work alongside experienced planners, strategists and activation specialists in a high-performing team.

The role:

You will be joining a talented planning team and support the Planning Director in leading large-scale campaigns from receiving client briefs through to reporting, optimisation and post-campaign evaluation.

This role will be working on some of the client's biggest annual campaigns, including major retail events that represent some of the highest-profile media activity outside North America.

This is an excellent opportunity to work on one of the world's most recognised brands within a supportive team that offers genuine career development.

You'll benefit from:

• Exposure to large-scale European campaigns and significant media investment.
• High-profile brand planning experience.
• Opportunities to work across multiple international markets.
• Collaboration with experienced planning, strategy and activation specialists.
• A supportive team culture with excellent mentoring and development.

Your profile:

The team are looking for someone with strong planning fundamentals who enjoys working in a fast-paced, collaborative environment.

You'll ideally bring:

• Experience in media planning within an agency environment.
• A strong understanding of how multiple media channels contribute to integrated campaigns.
• Confidence discussing planning recommendations with experienced clients and internal stakeholders.
• Experience presenting insights and recommendations using planning and reporting tools.
• Strong campaign management skills from briefing through to reporting.
• Excellent organisation and attention to detail.
• Strong stakeholder management skills across multiple teams and markets.
• A collaborative approach and a desire to mentor junior team members.

Experience across multiple markets is advantageous, but not a must have for this role. The team would be open to considering people from a UK-only background.

If you're looking for your next challenge and want to work on huge, high-profile campaigns this is a great opportunity to do so.

Location: Central London (Hybrid working – 3 days a week in the office)

An independent, award-winning media planning and buying agency are looking for an Account Manager to join its growing team.

This is an excellent opportunity for someone with media agency experience who is looking to broaden their planning and buying expertise across multiple channels while working with a diverse portfolio of clients.

This agency specialises in performance-driven media and they offer excellent training, genuine career progression and exposure to both digital and offline media.

The Role:

You'll play a key role in the planning, activation and optimisation of integrated media campaigns. While there is a strong focus on Paid Social, you'll also gain exposure to wider media planning and buying across multiple channels, helping you develop into a well-rounded media professional.

Working closely with Account Directors, clients and channel specialists, you'll be responsible for delivering campaigns that achieve measurable business objectives.

Key Responsibilities:

• Support the development of integrated media plans and campaign strategies.
• Manage the activation, optimisation and reporting of Paid Social campaigns across platforms including Meta and TikTok.
• Support campaign delivery across Google Ads, YouTube, Display and Programmatic where required.
• Build and maintain strong day-to-day client relationships.
• Monitor campaign performance, budgets and pacing to ensure campaigns remain on target.
• Produce insightful performance reports with actionable recommendations.
• Work collaboratively with internal teams and external media partners.
• Stay up to date with emerging media trends and identify new opportunities for clients.

Your profile:

You'll ideally have:

• Experience within a media agency environment.
• Strong hands-on experience activating Paid Social campaigns.
• Exposure to channels such as Display, Programmatic, Video, Audio, DOOH or Connected TV.
• Good knowledge of Meta Ads Manager and TikTok Ads Manager.
• Strong Excel and analytical skills.
• Excellent organisational skills and attention to detail.
• The ability to manage multiple projects and deadlines.
• Strong communication skills with confidence presenting to clients.
• A proactive attitude and genuine interest in media planning and buying.

This is a fantastic opportunity for someone looking to join a collaborative independent agency that invests heavily in its people and offers broad exposure across media planning and buying rather than specialising in a single channel.

Our client is the world's leading independent media specialist for children, families and gamers, delivering award-winning campaigns for some of the biggest names in gaming and entertainment. As an employee-owned business, every team member shares in the company's success, with genuine opportunities for progression, industry-leading training and tax-free annual bonuses.

The Opportunity

• Join a market-leading agency working with globally recognised gaming brands including Pokémon, Bandai Namco, Asmodee and Panini.

• Lead digital activation across Paid Social, YouTube, Display, Programmatic and partner-direct campaigns.

• Manage and develop a growing team while driving best practice across campaign delivery.

• Work across international campaigns with the autonomy to influence activation strategy, innovation and operational excellence.

• Benefit from a collaborative culture recognised by Investors in People and the IPA for excellence in talent development.

Responsibilities

• Lead campaign activation from build and QA through to optimisation, reporting and post-campaign analysis.

• Deliver best-in-class execution across Meta, TikTok, Reddit, YouTube, Google Ads and DV360.

• Partner with Planning teams to provide activation expertise and channel recommendations.

• Manage campaign budgets, pacing, quality assurance and performance across multiple markets.

• Coach junior team members while driving continuous improvement across activation processes.

Your Profile

• Strong media agency experience within digital activation or media buying.

• Hands-on experience across Paid Social, Display, YouTube and Programmatic.

• Excellent platform knowledge across Meta, TikTok, Reddit, Google Ads and DV360.

• Previous experience mentoring or managing team members.

• Highly organised with exceptional attention to detail, strong analytical skills and a passion for gaming or entertainment.

How to apply

To apply for this outstanding opportunity, please contact Ellie Drury at Pivotal for a confidential discussion on 07442 871145 or email me at ellie@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Salary: Competitive + Bonus + Flexible Benefits

Location: London (Hybrid) - 2 days in office

Our client is a fast-growing digital marketing consultancy that partners with ambitious brands to deliver innovative, performance-driven campaigns. Combining specialist expertise with a collaborative culture, they empower their teams to take ownership, challenge the status quo and accelerate their careers.

The Opportunity

• Join a growing Digital Media team with exposure to a diverse portfolio of clients.
• Take ownership of Paid Search campaigns while expanding your knowledge across Paid Social.
• Work in an environment that encourages curiosity, innovation and continuous learning.
• Collaborate with channel specialists across the wider digital marketing ecosystem.
• Play a visible role in driving client growth and campaign performance.
• Benefit from clear development pathways and ongoing training support.

Responsibilities

• Manage and optimise Paid Search campaigns across Google Ads and Microsoft Ads.
• Support Paid Social activity across platforms including Meta, TikTok and LinkedIn.
• Take ownership of campaign delivery and performance for a portfolio of client accounts.
• Analyse campaign data, identify opportunities and make performance-driven recommendations.
• Present insights and strategic recommendations to clients and internal stakeholders.
• Support new business initiatives and client onboarding activities.

Your Profile

• Hands-on experience managing Paid Search campaigns.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication skills and confidence working with clients.
• Proactive, curious and eager to develop your digital marketing expertise.
• Ability to manage multiple priorities in a fast-paced agency environment.
• Paid Social experience is advantageous but not essential.

How to apply

To apply for this outstanding opportunity, please contact Ellie Drury at Pivotal for a confidential discussion on 07442 871145 or email me at ellie@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Salary: Competitive + Bonus + Flexible Benefits

Location: London (Hybrid) – 2 days in office

Our client is a leading digital marketing consultancy that partners with ambitious brands to drive growth through data, technology and performance marketing. With a collaborative culture, award-winning teams and clear development pathways, they empower their people to take ownership, innovate and accelerate their careers.

The Opportunity

• Lead strategy, performance and client relationships across a portfolio of Paid Search accounts.
• Work with a diverse client base, ranging from fast-growing SMBs to established enterprise brands.
• Take ownership of Google Ads and Microsoft Ads strategies, driving measurable business growth.
• Collaborate with talented digital specialists across Media, Data and Technology teams.
• Mentor and develop junior team members while helping shape best practice across the wider Paid Search function.
• Play a key role in driving innovation through testing, automation and emerging search technologies.

Responsibilities

• Develop and execute Paid Search strategies across Google Ads and Microsoft Ads.
• Lead client relationships, acting as a trusted advisor and primary point of contact for Paid Search performance and strategy.
• Analyse campaign performance, identify opportunities and deliver data-driven recommendations.
• Manage budgets, forecasts and performance targets including CPA, ROAS and revenue objectives.
• Build and deliver structured testing roadmaps to continually improve campaign performance.
• Ensure campaigns are implemented and optimised in line with industry best practices.
• Support new business pitches and contribute Paid Search expertise to growth opportunities.
• Identify opportunities to expand client investment and broaden service offerings.
• Mentor and support junior team members through coaching, feedback and knowledge sharing.
• Drive innovation through automation, AI and process improvement initiatives.

Your Profile

• Strong hands-on experience managing Paid Search campaigns across Google Ads and Microsoft Ads.
• Proven ability to develop Paid Search strategies that deliver measurable performance growth.
• Strong analytical and problem-solving skills with a data-driven approach to optimisation.
• Excellent client-facing communication skills with experience managing stakeholder relationships.
• Experience mentoring, managing or developing junior team members.
• Strong understanding of bidding strategies, keyword planning and account structures.
• Commercially minded with a focus on identifying growth opportunities.
• Passion for innovation, automation and the future of Paid Search.

What's on Offer

• Competitive salary with regular salary reviews linked to career progression.
• Team and company-wide performance bonus opportunities.
• Flexible benefits package including healthcare, enhanced pension, gym memberships and more.
• Hybrid working model with flexibility and a strong focus on work-life balance.
• Structured development reviews every six months.
• Access to dedicated Learning & Development support to help accelerate your career.
• Opportunity to influence the future direction of a growing Paid Search practice.

How to Apply

To apply for this outstanding opportunity, please contact Ellie Drury at Pivotal for a confidential discussion on 07442 871145 or email ellie@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Our client is an innovative advertising technology business helping premium digital publishers unlock greater value from their audiences through data-driven advertising solutions. Operating across international markets, they combine technology, collaboration, and commercial expertise to build sustainable partnerships that deliver long-term growth.

The Opportunity

• Join a growing commercial team focused on expanding partnerships with premium digital publishers globally.
• Take ownership of the full business development lifecycle, from prospecting through to onboarding.
• Play a key role in driving international growth within a business investing heavily in its platform and partnerships.
• Collaborate with product, customer success, and commercial teams to deliver a seamless client experience.
• Work in a supportive, entrepreneurial environment where your ideas and commercial impact will be recognised.

Responsibilities

• Identify and secure new publisher partnerships across key international markets.
• Manage the complete sales process from lead generation through to contract negotiation and onboarding.
• Build trusted relationships with senior stakeholders across publisher organisations.
• Work closely with internal teams to ensure successful implementation and long-term partner success.
• Maintain an accurate sales pipeline, forecasting, and commercial reporting.
• Represent the business at industry events and strengthen its market presence.

Your Profile

• 3+ years' experience in business development, publisher sales, or digital advertising.
• Strong understanding of the digital media or programmatic advertising landscape.
• Proven ability to build relationships and manage complex sales cycles.
• Consultative sales approach with excellent communication and negotiation skills.
• Highly organised, self-motivated, and commercially driven.
• Passion for digital media and helping partners achieve sustainable growth.

How to apply

To apply for this outstanding opportunity, please contact Chizoba Uzuegbunam at Pivotal for a confidential discussion on email at chizoba@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Salary: £50,000 to £60,000
Location: London (Farringdon), 4 days per week

Our Client is a fast-growing independent growth agency partnering with ambitious DTC brands to deliver high-impact performance marketing. They're making their first dedicated Creative Strategist hire, giving you the opportunity to shape both the role and the future of creative strategy within the business.

The Opportunity

Creative is at the heart of everything Our Client does. You'll turn customer insights into high-performing creative ideas, developing structured testing frameworks that drive measurable commercial results across a portfolio of exciting consumer brands.

You'll also play a key role in helping shape AI-powered creative workflows, working at the intersection of creativity, performance marketing and emerging technology.

Responsibilities

• Develop insight-led creative strategies across multiple DTC brands.

• Write clear, high-quality creative briefs designed for testing and optimisation.

• Analyse campaign performance to identify winning creative concepts and messaging.

• Build customer insight frameworks to inform future creative direction.

• Collaborate closely with performance marketing and creative teams.

• Help evolve AI-powered creative processes and ways of working.

Your Profile

You'll have experience working with DTC or high-growth consumer brands and understand how creative influences performance. You may come from a creative strategy, paid social, copywriting or growth marketing background, but you'll be naturally curious, commercially minded and excited by experimentation.

Most importantly, you'll have genuine enthusiasm for AI and be motivated by finding smarter, more effective ways of creating outstanding work.

How to apply

To hear more about this opportunity, please apply today.

At Pivotal, we celebrate diversity and are committed to creating an inclusive recruitment process. We welcome applications from people of all backgrounds and experiences.

Salary: c.£80,000 + Benefits

Location: London (Hybrid)

Our Client is a fast-growing business partnering with ambitious DTC and eCommerce brands to deliver sustainable, commercially driven growth. Working as an embedded extension of their clients' teams, they help founder-led businesses unlock opportunities across acquisition, retention and customer experience.

The Opportunity

This is an opportunity to join a business where growth strategy sits at the heart of everything they do. You'll work directly with founders and senior stakeholders, developing end-to-end growth strategies that drive measurable commercial outcomes. Combining strategic thinking with hands-on execution, you'll identify opportunities across acquisition, CRO, creative testing, customer lifecycle and performance marketing while influencing business decisions through data and experimentation.

Responsibilities

• Develop and lead growth strategies across a portfolio of DTC and eCommerce brands.

• Build trusted relationships with founders and senior stakeholders.

• Identify commercial growth opportunities through data, insight and experimentation.

• Drive acquisition, conversion, retention and customer lifecycle initiatives.

• Partner with paid media, creative and CRM specialists to deliver integrated strategies.

• Analyse performance and confidently present recommendations to clients.

• Balance strategic leadership with hands-on involvement where required.

Your Profile

You'll have strong DTC or eCommerce growth experience with a track record of scaling consumer brands. You'll understand acquisition, paid media, CRO, attribution, experimentation and commercial performance, with confidence discussing metrics such as CAC, LTV and conversion. Experience working with founder-led businesses, growth agencies or high-growth scale-ups would be highly advantageous.

How to apply

To apply or find out more, please contact Beth at Pivotal on 07391 456860 or beth@pivotallondon.co.uk.

Pivotal is committed to creating an inclusive recruitment process and welcomes applications from all backgrounds. We celebrate diversity and are dedicated to ensuring equal opportunities for every candidate.

With expertise spanning SEO, content strategy, paid media, analytics and digital transformation, the agency combines strategic thinking with technical excellence to deliver measurable results for a diverse portfolio of clients. As AI continues to reshape the way people search for information, they're investing heavily in Generative Engine Optimisation (GEO) and are at the forefront of helping brands remain visible across both traditional search engines and AI-powered platforms.

Known for its collaborative culture, forward-thinking mindset and commitment to continuous learning, this is an exciting opportunity to join a business that's embracing emerging technologies and giving its people the chance to shape the future of digital marketing.

The Role

We're looking for a GEO Content Strategist to help shape how brands create and structure content for the next generation of search.

Search is evolving beyond traditional SEO. AI-powered platforms such as ChatGPT, Gemini and Perplexity are changing how people discover information, creating new opportunities for brands to build visibility and authority.

This role sits at the intersection of content strategy, SEO and Generative Engine Optimisation (GEO). You'll help clients develop content strategies that perform across both traditional search engines and AI-generated responses, working closely with SEO specialists, analysts and strategists to turn insights into action.

Key Responsibilities

• Develop content strategies that improve visibility across traditional search engines and AI-powered platforms.
• Conduct content and GEO audits, turning insights into practical recommendations for clients.
• Build topic clusters, content frameworks and SEO-led content plans.
• Research AI search trends and optimise content for emerging search experiences.
• Support client workshops, strategy sessions and presentations.
• Monitor GEO performance, analyse results and identify opportunities for continuous improvement.
• Collaborate with SEO specialists, analysts and strategists to deliver integrated content strategies.
• Contribute to new business proposals and the ongoing development of GEO best practices.

About You

You'll have experience in content strategy, SEO content, editorial or digital marketing and be excited by the future of AI-powered search.

Essential Skills & Experience

• Experience in content strategy, SEO, editorial or digital marketing.
• Agency, consultancy or in-house marketing experience.
• Strong understanding of SEO content planning, keyword research and topic clustering.
• Excellent writing, communication and structured thinking skills.
• Comfortable using data and insights to inform content decisions.
• Experience with SEO, content research or AI tools to identify opportunities.

Desirable

• Experience using AI platforms such as ChatGPT, Gemini or Perplexity.
• A genuine interest in Generative Engine Optimisation (GEO) and the future of search.
• Knowledge of technical SEO fundamentals.
• Understanding of structured data, AI crawlability and citation optimisation.
• Experience with reporting or data visualisation platforms.
• Familiarity with e-commerce content strategy.

How to Apply

To apply for this outstanding opportunity, please contact Meghan Larkin at Pivotal London for a confidential chat or email me at meghan@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Our Client is an ambitious consumer wellness brand entering an exciting new phase of growth. With proven market traction, a refreshed product portfolio, and a clear roadmap for scale, they are seeking a commercially minded growth leader to help shape the next chapter of the business.

The Opportunity

This is a rare opportunity to become the first dedicated growth hire within a fast-growing direct-to-consumer brand.

• Take full ownership of customer acquisition and growth strategy from day one.

• Play a pivotal role in a major brand relaunch featuring new products, refreshed packaging, and sustainability initiatives.

• Work directly with the founder in a high-autonomy environment where decisions are made quickly.

• Receive meaningful equity participation with the potential to share in future business success.

• Influence not only performance marketing but also brand positioning, messaging, and customer experience.

Responsibilities

• Own and optimise paid acquisition activity across key digital channels, with a strong focus on Meta.

• Build, test, and improve Shopify landing pages to maximise conversion performance.

• Develop and manage email and SMS automation programmes.

• Drive creative testing and collaborate with external creative partners.

• Monitor performance metrics, identify growth opportunities, and implement improvements quickly.

• Support additional channels including Google Ads, Amazon, and emerging acquisition opportunities.

Your Profile

• Experience delivering growth within a DTC, consumer, or eCommerce environment.

• Strong hands-on expertise in paid social and performance marketing.

• Comfortable owning the full customer journey, from acquisition through to retention.

• Commercially focused, with a strong understanding of CAC, LTV, and scalable growth models.

• Naturally proactive, adaptable, and energised by fast-paced, entrepreneurial businesses.

• Embraces AI and modern marketing technology to improve efficiency and performance.

How to Apply

To apply for this outstanding opportunity, please contact Nusrat Khan Juty at Pivotal for a confidential discussion email me at nusrat@pivotallondon.co.uk

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Our client is a forward-thinking corporate and financial communications agency, renowned for shaping powerful narratives for high-profile organisations. They combine strategic insight with creative execution, delivering measurable impact across digital and social channels.

The Opportunity

• Join a dynamic, innovation-driven team at the forefront of corporate and financial communications.

• Lead digital campaigns that leverage AI, analytics, and cutting-edge social media strategies.

• Work across a portfolio of high-profile clients, delivering measurable business outcomes.

• Enjoy a collaborative, hybrid working culture that values fresh ideas and experimentation.

Responsibilities

• Plan, execute, and optimise large-scale social campaigns across LinkedIn, X, Instagram, and Meta platforms.

• Create executive-level content and thought leadership for corporate audiences.

• Analyse campaign performance using GA4, social listening tools, and custom dashboards.

• Advise on SEO strategies, AI-driven optimisation, reputation management, and executive profiling.

• Produce video and visual content; support WordPress sites and landing pages.

Your Profile

• Proven agency experience in digital and social marketing, with hands-on delivery.

• Strong knowledge of LinkedIn Campaign Manager, Meta Ads Manager, GA4, and reporting tools.

• Experienced in SEO, AI-driven optimisation, and social analytics.

• Corporate or financial services experience is highly desirable.

• Creative, strategic, and able to translate data into actionable insights.

How to Apply

To apply for this outstanding opportunity, please contact Meghan Larkin at Pivotal London for a confidential chat or email me at meghan@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

£40,000–£45,000 DOE

London (Hybrid – 3 days in office)

Our client is the UK's leading smart home EV charging company — building hardware and software that automatically finds the cheapest, greenest times for customers to charge their vehicles. Backed by major automotive OEM partnerships and a product genuinely differentiated in the market, they are now accelerating their B2C growth engine for the first time.

The opportunity

• Build paid social from the ground up — no agency, no inherited playbook, genuine ownership from day one

• The paid social budget is set to triple by end of 2026, with your remit growing alongside it

• A clear path to new channels (TikTok, Snapchat), team leadership, and cross-channel strategy

• AI tools (Claude, ChatGPT, specialist agents) are embedded in daily workflows — you'll be expected and encouraged to use them

Responsibilities

• Own and run Meta campaigns end-to-end — setup, optimisation, and performance reporting

• Audit existing paid social activity and build a creative refresh cadence with the internal design studio

• Analyse what's working, tell the story through data, and make the case for next steps

• Build the business case for new channels and expand the programme over time

Your profile

• 2–3 years of hands-on Meta campaign management (not just briefing — actually building and optimising)

• Strong analytical instincts: you read metrics, find the signal, and use data to drive decisions

• Mid and lower-funnel experience — conversion-focused performance campaigns, not just brand awareness

• A builder's mindset — energised by greenfield and comfortable with ambiguity

• AI-native or actively curious — you're already using AI tools to work smarter, or keen to start

How to apply

To apply for this outstanding opportunity, please contact Nusrat Khan Juty at Pivotal for a confidential discussion at nusrat@pivotallondon.co.uk

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Location: Central London (Hybrid) 
Salary: £40,000 – £50,000 + Performance Bonus

About the Opportunity

We're partnering with a fast-growing, award-winning digital marketing agency that is looking to hire a Senior Paid Media Manager to join its expanding performance team.

This is an exciting opportunity for a commercially minded paid media specialist who enjoys combining strategic thinking with hands-on campaign leadership. You'll work across a portfolio of ambitious brands, leading performance strategies that deliver measurable growth through paid search and paid social channels.

The successful candidate will play a key role in managing client relationships, developing integrated performance strategies, and driving revenue growth across a diverse range of accounts.

The Role

As Senior Paid Media Manager, you'll take ownership of high-value client accounts, acting as the senior performance lead and trusted advisor to stakeholders. You'll be responsible for creating and executing data-driven strategies that align with business objectives and deliver tangible commercial outcomes.

This role offers a strong balance of strategic planning, client leadership, and performance optimisation, making it ideal for someone looking to take the next step in their paid media career.

Key Responsibilities

• Manage and grow a portfolio of key client accounts

• Lead paid media strategies across Google Ads and Meta platforms

• Translate performance data into actionable business insights and recommendations

• Present campaign results, strategies, and growth opportunities to senior stakeholders

• Identify upselling and account growth opportunities

• Collaborate with wider marketing teams to deliver integrated campaigns

• Drive continuous optimisation to maximise ROI and campaign performance

• Support new business pitches and proposals when required

• Maintain high standards of delivery across multiple projects and deadlines

About You

We're looking for an ambitious and commercially focused paid media professional who thrives in a fast-paced agency environment.

Essential Experience

• Strong experience managing paid media campaigns across Google Ads and Meta

• Proven success managing client relationships within an agency or consultancy environment

• Ability to communicate complex performance strategies to non-technical stakeholders

• Strong commercial awareness and understanding of revenue-driven marketing

• Experience managing multiple accounts and priorities simultaneously

• Excellent analytical, presentation, and communication skills

Desirable Experience

• Exposure to platforms such as TikTok, LinkedIn, Pinterest, or Snapchat

• Experience working with ecommerce, retail, hospitality, luxury, or consumer brands

• Knowledge of emerging trends within AI, search, and digital marketing

• Experience contributing to business development and client growth initiatives

To apply for this opportunity, please contact Meghan at Pivotal for a confidential discussion and email me at meghan@pivotallondon.co.uk

As part of this growth, they are looking to hire an Ecommerce Manager to join their expanding ecommerce and retail media function.

This is an exciting opportunity for someone who enjoys being hands-on with campaign planning and client management, whilst developing their expertise across ecommerce, retail media and omnichannel commerce.

The Role

As an Ecommerce Manager, you will play a key role in supporting the planning, execution and optimisation of ecommerce and retail media campaigns across a portfolio of clients.

Working closely with senior stakeholders and internal specialists, you will be responsible for ensuring campaigns are delivered effectively, performance is measured accurately and clients receive a high standard of service and strategic support.

This role sits at the heart of client delivery and would suit someone who enjoys managing campaigns, building client relationships and contributing to broader ecommerce strategies.

Key Responsibilities

• Build and manage ecommerce and retail media campaign plans.
• Support the development of client ecommerce and retail media strategies.
• Manage day-to-day client relationships and communications.
• Oversee campaign delivery, optimisation and performance reporting.
• Ensure measurement frameworks and reporting processes are in place.
• Maintain project plans and campaign trackers.
• Work closely with senior team members and specialist activation teams.
• Identify opportunities to improve campaign performance and client outcomes.

About You

We're keen to speak with candidates who have:

• Experience across ecommerce, retail media or performance marketing.
• Strong client management skills and the ability to manage accounts independently.
• Experience planning and delivering digital campaigns.
• Knowledge of retail media platforms and ecommerce channels.
• Experience working within an agency environment.
• Strong organisational and stakeholder management skills.
• A proactive approach and willingness to learn and develop.

Experience across Amazon Ads, retail media networks, search or broader biddable media channels would be highly beneficial.

Experience with platforms such as CitrusAd and Criteo would also be advantageous, although not essential.

Why Join?

• Join a business experiencing significant growth.
• Work within a collaborative and supportive team environment.
• Exposure to leading ecommerce and retail media programmes.
• Opportunity to broaden your skillset across ecommerce, retail media and omnichannel commerce.
• Strong investment in learning, development and career progression.
• Hybrid working model based in London.

This is an excellent opportunity for someone looking to take the next step in their ecommerce and retail media career within a business that is investing heavily in both its people and its future growth.

- London (Hybrid Working)
- Leading Commerce & Retail Media Consultancy

Our client is a well-established events and media business that brings together brands, PR professionals, and influential media contacts through a portfolio of highly regarded industry events. For almost a decade, they have helped organisations build meaningful relationships, generate coverage, and create valuable commercial opportunities through innovative networking and showcase experiences.

The Opportunity

• Join a growing commercial team within a respected business operating at the heart of the PR, retail, and media landscape.
• Sell a portfolio of premium events that connect brands directly with influential industry decision-makers.
• Manage the full sales cycle, from prospecting and outreach through to closing deals and nurturing long-term partnerships.
• Benefit from a consultative sales environment where relationship-building is valued as highly as winning new business.
• Work with a large and diverse target market, offering significant scope to build a successful and rewarding sales career.
• Enjoy clear progression opportunities within a business that has a strong track record of developing commercial talent.

Responsibilities

• Generate new business opportunities through outbound prospecting and lead follow-up activity.
• Build relationships with brands, retailers, and PR agencies to secure event participation and sponsorship opportunities.
• Manage the complete sales process from initial conversation through to contract completion.
• Maintain and grow existing client relationships to drive repeat bookings and long-term revenue.
• Work closely with marketing and event teams to maximise commercial opportunities.
• Accurately manage pipeline activity, forecasting, and CRM updates.

Your Profile

• At least 6–12 months of sales experience in any commercial environment.
• Confident communicator who enjoys building relationships and engaging new prospects.
• Motivated by targets, commission, and achieving measurable results.
• Commercially curious with a consultative approach to sales.
• Organised, proactive, and comfortable managing multiple opportunities simultaneously.
• Interest in events, media, PR, or brand partnerships would be advantageous but is not essential.

How to apply

To apply for this outstanding opportunity, please contact Chizoba Uzuegbunam at Pivotal for a confidential discussion on email at chizoba@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Our Client is a fast-growing digital agency delivering high-impact performance marketing campaigns for ambitious Ecommerce brands. With a strong focus on innovation, optimisation, and measurable growth, they are looking for a Paid Media Manager to help drive exceptional campaign performance across multiple channels.

The Opportunity

This is an exciting opportunity to join a collaborative and data-driven team where you will play a key role in delivering best-in-class paid media campaigns. You will gain exposure to large-scale Ecommerce accounts, advanced testing strategies, and multi-channel campaign management while developing your expertise across leading advertising platforms.

Responsibilities

• Execute and optimise paid media campaigns across Google Ads, Meta, and TikTok

• Manage campaign setup, reporting, optimisation, and performance analysis

• Identify trends and actionable insights through data analysis

• Implement testing strategies and make recommendations for continuous improvement

• Support clients with clear reporting and performance updates

• Troubleshoot operational and platform-related issues effectively

• Collaborate with internal teams to improve client delivery and campaign success

Your Profile

• 2–4 years’ experience within Paid Search or Paid Media

• Strong Ecommerce campaign experience

• Hands-on knowledge of Google Ads, Meta, and TikTok campaign management

• Comfortable managing large and complex campaigns

• Experience with feed management and troubleshooting

• Analytical mindset with strong attention to detail

• Confident communicator with the ability to explain insights clearly

• Passionate about digital marketing and continuous optimisation

How to apply

To apply for this opportunity, please contact Beth at Pivotal on 07391456860 or email beth@pivotallondon.co.uk.

Pivotal is committed to creating an inclusive and equitable recruitment process. We welcome applications from people of all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout the hiring journey.

Source:

London

This agency have built a reputation as a go-to company for full-service capabilities over the past decade.

As their Senior Paid Media Manager, you'll lead a team of 4 and be responsible for leading pitches, as well as driving the overall direction and strategy of their paid media efforts. They are looking for someone who is highly industry-facing and has a growth mindset.

The role and responsibilities will be split along the following areas:

Strategy & Client Services – 60%

• Devising integrated paid media strategies for our clients

• Oversee and contribute to the delivery of client paid campaigns to ensure best practice, innovation and excellence are displayed across all activities – inclusive of strategy, planning, implementation, and reporting.

• Client relationship development: day-to-day presence where required, while building productive relationships with senior clients, unlocking new commercial opportunities for the agency.

• Working closely with the Strategy & Performance team to provide holistic cross-channel strategies

New Business – 30%

• Autonomously leading paid media new business (RFI, RFP and pitches)

• Pitching for exciting new clients and onboarding them o Working with inbound, outbound and partners new business leads

Product, agency & team development – 10%

• Help in the development of the agency products and services

• Be an example to follow for the more junior members of the team, leading by example and helping develop their skills, and the wider Paid Media department.

• Raise your and the agency profile through awards entries and conference

How do I apply?

To apply for this outstanding opportunity, please contact Beth Rosser at Pivotal for a confidential discussion on 07391456860 or email me at beth@pivotallondon.co.uk

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Background

Pivotal is strengthening its AdTech and technology recruitment team. We are hiring an experienced consultant to focus on placing commercial talent, including sales, account management and GTM roles into fast-growing AdTech, SaaS and digital technology businesses.

This desk combines warm client relationships with huge growth potential. You’ll work with VC-backed scale-ups, disruptors, and established tech brands helping them hire the revenue-generating talent that fuels their growth.

The Role

• Build and scale your own permanent desk focused on commercial hires: sales, account management, GTM, partnerships, and customer success roles.
• Partner with innovative AdTech, SaaS, and technology companies; ranging from early-stage start-ups to scaled market leaders
• Leverage warm client relationships while identifying new commercial opportunities and winning new business
• Own and manage the full recruitment cycle from job brief to offer stage, providing an exceptional client and candidate experience
• Take ownership of your desk with full support from leadership, marketing, and operations
• Collaborate closely with your team to cross-sell and ensure a joined-up, strategic approach to client delivery
• Build long-term relationships with both clients and candidates, positioning yourself as a trusted expert in your space
• Use AI tools (like ChatGPT) to improve speed, outreach quality, and operational efficiency—freeing up time to focus on high-value conversations.

Your Experience

• Minimum 2 years’ agency recruitment experience, within permanent recruitment
• Sector knowledge in sales, GTM, marketing, media, ecommerce, or digital is preferred, but not essential
• A commercial and strategic mindset with the hustle to win business and grow accounts
• Confidence to sell into senior stakeholders and influence hiring decisions
• Track record of building or scaling a successful desk independently
• Brings pace, energy, and urgency—thriving in a high-activity, performance-led culture
• Strong communicator with a relationship-first, consultative approach
• You embrace new technology and tools - especially AI and are excited by how platforms like ChatGPT can streamline tasks, sharpen messaging and elevate your impact.
• Forward thinking and adaptable, with a curiosity for emerging tech. You see AI as a teammate, not a threat and are keen to experiment and integrate new tools into your workflow.

Why Pivotal

At Pivotal, we blend high performance with people-first values. We empower you with the tools, flexibility, and development to thrive.

Earning Potential

• No threshold commission
• Quarterly and annual bonuses
• Guaranteed 35%+ earnings-to-billings ratio (e.g., bill £200k, earn £70k+)
• Quarterly Big Biller celebrations

Career Development

• Clear, structured career path
• Bespoke induction and ongoing training

Work & Life Balance

• Hybrid working: 3 office days (Tues–Thurs)
• Flexible working hours (7:30–9am start, 4:30–6pm finish)
• 4 weeks ‘Work From Anywhere’ annually
• 4pm Friday finishes
• Weekly well-being hour

Culture & Recognition

• Monthly incentive budgets and quarterly socials
• Summer and Christmas parties
• Loyalty-based annual leave up to 28.5 days
• Enhanced maternity and paternity leave
• Values-driven culture: Motivated. Accountable. Connected. Professional

Equality, Diversity & Inclusion

Pivotal is passionate about building an inclusive workplace that promotes and values diversity. We are an equal opportunity employer and welcome applications from all backgrounds. We do not discriminate based on race, religion, gender, sexual orientation, disability, or any other protected status.

Application Process

We are actively hiring across several teams and levels. If you’re an experienced recruiter with marketing, media or creative recruitment experience and looking for a new challenge in permanent recruitment, we'd love to hear from you.

To apply, please apply via our website to ensure a consistent screening process. 

Background

We are expanding our Client-Side division and hiring a Senior Consultant to specialise in Creative Strategy recruitment. This is a high growth area in the market, with strong demand from D2C, ecommerce, lifestyle, fashion, wellness and beyond companies. Typical roles you will hire will include Creative Strategists, Performance Creative Strategists and Content Strategists.  You’ll have the autonomy to build and shape your own desk, placing into one of the most respected client portfolios in the digital space.

Since launching in 2014, Pivotal has helped over 275 people find jobs in the last 12 months alone. We’re proud to partner with some of the most exciting and disruptive consumer brands including TikTok, Sky, Deliveroo, TripAdvisor, Harry’s, Carwow, and many more.

This role is ideal for someone with permanent recruitment experience who is hungry to grow, self-motivated, and excited to plug into a high-performance, high-reward environment.

The Role

• Build and grow your own permanent desk focused on Creative Strategy roles within D2C and digital first brands

• Partner with VC-backed start-ups, scale-ups, and established brands, placing talent at mid–senior levels

• Build and nurture long term relationships with senior stakeholders, hiring managers and HR/TA leads

• Develop a point of view on market trends, particularly D2C, ecommerce, retention, creative strategy and brand

• Leverage warm client relationships while identifying new commercial opportunities and winning new business

• Own and manage the full recruitment cycle from job brief to offer stage, providing an exceptional client and candidate experience

• Take ownership of your desk with full support from leadership, marketing, and operations

• Collaborate closely with your team to cross-sell and ensure a joined-up, strategic approach to client delivery

• Build long-term relationships with both clients and candidates, positioning yourself as a trusted expert in your space

Your Experience

• Minimum 2 years’ agency recruitment experience, within permanent recruitment

• Sector knowledge in marketing, media, creative, ecommerce, or digital is preferred, but not essential

• An interest in creative strategy, D2C and digital first brands

• A commercial and strategic mindset with the hustle to win business and grow accounts

• Confidence to sell into senior stakeholders and influence hiring decisions

• Track record of building or scaling a successful desk independently

• Brings pace, energy, and urgency—thriving in a high-activity, performance-led culture

• Strong communicator with a relationship-first, consultative approach

• You embrace new technology and tools - especially AI and are excited by how platforms like ChatGPT can streamline tasks, sharpen messaging and elevate your impact

• Forward thinking and adaptable, with a curiosity for emerging tech. You see AI as a teammate, not a threat and are keen to experiment and integrate new tools into your workflow.

Why Pivotal

At Pivotal, we blend high performance with people-first values. We empower you with the tools, flexibility, and development to thrive.

Earning Potential

• No threshold commission

• Quarterly and annual bonuses

• Guaranteed 35%+ earnings-to-billings ratio (e.g., bill £200k, earn £70k+)

• Quarterly Big Biller celebrations

Career Development

• Clear, structured career path

• Bespoke induction and ongoing training

Work & Life Balance

• Hybrid working: 3 office days (Tues–Thurs)

• Flexible working hours (7:30–9am start, 4:30–6pm finish)

• 4 weeks ‘Work From Anywhere’ annually

• 4pm Friday finishes

• Weekly well-being hour

Culture & Recognition

• Monthly incentive budgets and quarterly socials

• Summer and Christmas parties

• Loyalty-based annual leave up to 28.5 days

• Enhanced maternity and paternity leave

• Values-driven culture: Motivated. Accountable. Connected. Professional

Equality, Diversity & Inclusion

Pivotal is passionate about building an inclusive workplace that promotes and values diversity. We are an equal opportunity employer and welcome applications from all backgrounds. We do not discriminate based on race, religion, gender, sexual orientation, disability, or any other protected status.

Application Process

We are actively hiring across several teams and levels. If you are an experienced recruiter with marketing, media or creative recruitment experience and looking for a new challenge in permanent recruitment, we'd love to hear from you.

To apply, please apply via LinkedIn to ensure a consistent screening process. Alternatively, reach out for a confidential chat.

£45,000-50,000 + bonus

Central London (Hybrid – 3 days in office)

Our client is a major international retail group operating across 25+ markets, with a portfolio of well-known health, beauty and ecommerce brands serving millions of customers across Europe. With continued investment into digital growth, they are now looking to hire a Technical SEO Specialist into their high-performing in-house digital team.

The Opportunity

• Own technical SEO strategy across multiple high-traffic ecommerce brands and international markets
• Work within a highly technical environment with a strong focus on JavaScript SEO, crawl optimisation and Core Web Vitals
• Join a consultative in-house agency model supporting multiple business units rather than a single website
• Operate in a visible, high-impact role with direct exposure to senior stakeholders
• Blend strategic thinking with hands-on delivery across audits, implementation support and performance analysis
• Collaborate closely with product, development, UX, analytics and content teams
• Play a key role in driving organic growth across a large-scale digital estate
• Join a collaborative, low-politics culture with genuine autonomy and ownership

Responsibilities

• Lead technical SEO audits and identify opportunities across multiple ecommerce websites
• Support implementation of SEO recommendations alongside developers and product teams
• Drive improvements in organic visibility, traffic quality and Core Web Vitals
• Conduct competitor analysis, keyword research and performance reporting
• Build strong consultative relationships with stakeholders across different business units and markets
• Monitor search trends, algorithm updates and emerging SEO best practices
• Support internal education and champion SEO best practice across the organisation
• Deliver actionable insights and recommendations to improve overall site performance

Your Profile

• Strong technical SEO experience working across complex or enterprise-level websites
• Experience working on JavaScript-heavy websites and understanding of modern SEO challenges
• Likely background either agency-side or in-house across ecommerce or multi-site environments
• Strong stakeholder management and communication skills
• Comfortable collaborating cross-functionally with product, development, UX, analytics and content teams
• Commercially aware with a strong understanding of SEO performance metrics
• Hands-on, proactive and comfortable operating with autonomy

How to apply

To apply for this outstanding opportunity, please contact Daniel Haymes at Pivotal for a confidential discussion on 07442871117 or email daniel@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

£48,000 - £55,000

Remote (UK)

Our Client is a high-growth performance marketing agency helping ambitious DTC brands scale through data-led paid media strategies. Working with some of the fastest-growing consumer brands in the market, they combine media buying, creative, attribution and CRO to drive measurable commercial growth.

They are now looking for a Paid Search Lead to take ownership of strategic paid search direction across a portfolio of ecommerce clients, helping shape the future of the agency’s search offering.

The Opportunity

• Lead paid search strategy across high-growth DTC/eCommerce brands
• Own campaigns across Google Ads, Shopping, PMAX, YouTube and Demand Gen
• Influence commercial decisions through attribution and incrementality insights
• Work closely with senior leadership on agency-wide search innovation
• Fully remote role with strong progression and autonomy

Responsibilities

• Develop and execute advanced paid search strategies for ecommerce clients
• Manage and optimise large-scale paid media budgets across Google platforms
• Drive performance through testing, attribution analysis and commercial insight
• Conduct incrementality testing and interpret data beyond platform ROAS
• Collaborate with creative and client services teams on growth initiatives
• Mentor junior team members and contribute to wider paid media development

Your Profile

• 5+ years’ experience within paid search or performance marketing
• Strong agency-side DTC/eCommerce experience
• Advanced knowledge of Google Ads, Shopping, PMAX and YouTube
• Strong understanding of attribution, profitability and scaling strategy
• Confident managing client relationships and presenting strategic recommendations
• Experience with GA4, GTM and ecommerce tracking preferred

How to apply

To hear more about this opportunity, please contact Beth at Pivotal on 07391456860 or email beth@pivotallondon.co.uk.

Pivotal is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Our client is a fast-growing CRM and retention marketing agency supporting ecommerce brands across email, SMS and push. They specialise in building lifecycle programmes that drive commercial growth, blending technical CRM expertise with creative execution, data insight and strategic thinking.

As a founder-led, scale-up agency, they operate with pace, autonomy and a culture that empowers people to take ownership and influence how work is delivered.

The environment suits individuals who want to move quickly, make decisions, work creatively across channels, and have a direct impact on client growth, cutting out the slow processes.

The Role:

Own strategy. Lead delivery. Influence outcomes.

As an Email Marketing Specialist, you will be the strategic and operational lead for a portfolio of ecommerce clients - responsible for delivering high-impact lifecycle programmes that improve retention, revenue and customer experience.

You will design customer journeys, build automated flows, write high-performing email copy, whilst advising clients on optimisation opportunities, and guide creative output to ensure best-in-class execution. You will work directly with the founder, contributing to strategic direction while maintaining hands-on ownership of CRM delivery.

Key Responsibilities:

• Lead CRM and lifecycle strategy across email, SMS and push for ecommerce clients
• Build automated customer journeys including welcome, post-purchase, reactivation, loyalty and churn-prevention flows
• Write compelling email copy and provide creative feedback on design, tone and structure
• Configure and optimise workflows, segments and campaigns within Klaviyo
• Own client-facing communication including reporting, planning, performance reviews and strategic recommendations
• Use data to identify opportunities, shape testing plans and drive continuous improvement
• Act as a strategic advisor, guiding clients on CRM best practice, performance insights and growth opportunities
• Ensure high quality, consistent creative and technical output across all client deliverables
• Manage multiple client projects simultaneously with strong organisation and attention to detail
• Collaborate with creative contributors to maintain high delivery standards
• Utilise AI tools to streamline workflows, enhance output and spark new ideas

Your Profile:

You are a proactive, commercially minded CRM marketer who thrives in fast-paced, hands-on environments. You balance creativity with technical ability and enjoy shaping strategy as much as executing it. You are confident, organised, and comfortable collaborating directly with clients and founders.

Essential Experience:

• 1-2 years hands-on CRM experience, ideally within an agency or ecommerce environment
• Strong experience with Klaviyo is essential, including segmentation, automations and performance optimisation
• Proven ability to manage client relationships and deliver commercially focused recommendations
• Strong copywriting skills with the ability to adapt tone across multiple brand voices
• Experience giving creative feedback on design and content
• Highly organised with the ability to manage multiple projects simultaneously
• Confident communicator with experience presenting insights to stakeholders
• Comfortable using CRM data to extract insights and make strategic decisions
• Experience using AI tools to streamline workflows or enhance creative output
• Bonus: exposure to SMS or push channels

What Is on Offer?

Our client believes that people do their best work when they feel trusted, supported and empowered. Their culture prioritises autonomy, agility and personal growth.

• Salary up to £45k
• Fully remote working anywhere in the UK
• Genuine flexibility around working hours and location
• Close collaboration with the founder and senior team
• Fast-paced, modern environment with fewer layers and quicker decisions
• High levels of ownership and influence over how CRM is delivered
• Exposure to ambitious ecommerce brands and full lifecycle CRM strategy
• Opportunities to grow your role as the agency expands