Account Director - Client Services
London, United Kingdom
Our Client:
Join an exciting, forward-thinking company at the forefront of ecommerce performance marketing. Our client, a global leader in the industry, is seeking an Account Director to take charge of a dynamic portfolio and be the driving force behind strategic growth.
The Opportunity:
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Portfolio Ownership: You will manage a diverse portfolio of 5 ecommerce accounts, shaping their journey to success.
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Tailored Account Plans: Craft personalized account plans for each client, focusing on revenue growth, product/service expansion, and client retention.
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Client Growth Insights: Unearth and present growth opportunities to clients persuasively, becoming the face of the agency.
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Client Relationships: Foster strong senior-level client relationships, ensuring high-quality strategic solutions.
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Revenue Oversight: Collaborate across teams to understand revenue forecasts and ensure contractual obligations are met.
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Client Happiness: Keep a pulse on client satisfaction, taking proactive steps to ensure their happiness.
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New Business Initiatives: Work closely with the Sales team to explore new business opportunities.
Responsibilities:
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Lead high-level strategy for your clients, using your extensive business expertise.
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Manage invoicing and financial aspects of your accounts.
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Escalate issues internally if client satisfaction is at risk.
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Use your experience to plan large-scale ecommerce performance marketing campaigns.
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Showcase strong leadership, organizational skills, and a passion for data.
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Present findings to senior stakeholders with compelling narratives.
Your Profile:
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Proven experience in managing senior-level client relationships and overcoming challenges.
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Demonstrated ability to plan large-scale ecommerce performance marketing campaigns.
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Leadership and management skills, with a knack for team and self-organization.
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Strong data analysis skills with the ability to communicate findings effectively.
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Excellent presentation skills for both content creation and client interactions.