Growth through Talent

Account Manager - Multi-Channel

Agency - Account Management/Customer Success
Ref: 3144 Date Posted: Monday 24 Jun 2024

Account Manager

Independent Agency

London/ Brighton Hybrid



Purpose :

You are a natural communicator who is great with people, able to develop trust and confidence across both your client contacts and your account teams. You have a grounding in digital marketing (with Paid Media, SEO, Content, Display), and are comfortable discussing this with clients. This role will be working on large and complex accounts so requires organisation and ability to prioritise. You will take a supporting role assisting the agency in planning, defining, and implementing award winning digital marketing campaigns that are in line with client objectives, and are within the timeframe and budgets set, by working with channel experts in the operational teams. You will not only need to proactively develop client relationships, you’ll be expected to support your Account Director in identifying and realising growth opportunities on your accounts, negotiating contracts that drive increases in revenue. You will be responsible for ensuring all projects are profitable for the agency and hit their gross margin target.

Key Relationships :

You will be adept at forming great working relationships with day-to-day clients, quickly building trust and rapport, understanding your clients’ businesses and the gatekeeper of core client relationships. As an Account Manager you will be working as an integral part of a team of bright individuals all with differing areas of specialism and interest. You will be expected to liaise and build relationships with members from all departments including SEO, paid media, creative, new business, marketing and finance. As part of the account team you will need the confidence to approach and discuss strategy with heads of department, challenging anything that you feel may not support client objectives. 

Key Responsibilities :

• Communicating with clients in all disciplines including written, oral, email, presentation, and on-site meetings.

• Working closely with your Client Solutions Director, strategic and channel leads, to drive high quality agency performance through providing solutions for your clients.

• Working closely with project management, co-ordinating team members, developing timetables and setting deadlines to achieve client objectives.

• Budget management including, budget tracker, invoicing... etc.

• Ensuring the business objectives of the clients are at the forefront of digital strategy and channel deliverables at all times


How Do I Apply?

If this sounds like a challenge you are interested in, then do get in contact with, Eimear Cooney via email


Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and

any other protected status as required by applicable law.


�� Check out more opportunities: Visit

�� Follow us for work insights, resources and more:


Please note, applications without full rights to work will not be considered, as this opportunity is not able to provide sponsorship.

Cookies on this website
We want to ensure that we give you the best experience on our website. If you wish you can restrict or block cookies by changing your browser setting. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this website.