Growth through Talent

Client Success Manager - Multi-Channel

Agency - Marketing
Ref: 1898 Date Posted: Monday 14 Jun 2021
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Client Success Manager

Remote UK/Europe Wide, or located in London,

Up to £40k 

 

Do you want to work directly with high-growth, D2C brands for an independent performance marketing agency, and become the face of the business with their clients? Looking to have exposure to their highly progressive founders? If you are looking to work for a leading independent agency who see themselves as the future of marketing, then keep reading. 

 

The Opportunity: 

These guys really do see themselves above the rest. They want to bring you in on their journey to see marketing from the highest levels. But who are they? They are a specialist, full stack, growth agency working only with high-growth, DTC/Ecommerce brands.

But what makes them different? They are a team of experienced Growth Hackers who fully understand the user journey, the emotional drivers, and the emotional hook that we as consumers have when buying products. They see the gaps that others do not, and have become extremely successful from this, leading the way and becoming an official Google Marketing Partner. 

 

The Role:

  • Support the Client Strategist with setting out the media strategy for the client each month and the project management of the campaign execution on Google and Facebook Ads by our media teams 
  • Attend regular campaign briefing meetings with client and take detailed meeting notes for follow up 
  • Responsible for updating monthly campaign roadmaps and timeline documents based on briefings 
  • Upon sign off, you will plan the workload in Trello, assigning tasks to the media buying specialists, and ensuring the agreed roadmap gets executed by the media buying team 
  • Proactively gather relevant information to ensure seamless execution by the media buying team as agreed with the client. These come from both the client (e.g: key dates for sales, creative input, etc.), external partners (ad copy writers, creative specialists), and the media department (budgets, KPIs, etc.) 
  • Help the client directors to manage client’s ad hoc requests where required 
  • Ensure that agreed timelines are planned and met at all time 
  • Keep the Client Strategists informed on progress towards planned campaign activity month till date, as well as update on the status of ad hoc requests from client 
  • Help Client Strategist compile weekly and monthly performance review reports, including collation of relevant campaign performance from the Media team 
  • As and when requested by the Client’s Strategist, liaise with the media team to help answer specific questions on performance observed in-platform 

 

Requirements 

  • At least 2 years working in a similar role (marketing with exposure to digital at agency side); ideally working directly on ecommerce accounts or within the direct to consumer space 
  • Ability to both set and work to deadlines, whilst leveraging key project management and organisational skills 
  • Appetite to gain deeper understanding of key digital marketing platforms, in particular Facebook Ads and Google Ads 
  • Strong Organisational skills, including ability to organise and enforce to-do lists 
  • Client Management skills, including active listening and proactivity 
  • Reporting skills including eagerness to understand the “so what” through use of data 

 

How do I apply?

To apply for this outstanding opportunity, please contact Bradley Kearsley at Pivotal for a confidential discussion on 07920561783 or email me at bradley@pivotallondon.co.uk

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.