Customer Experience Manager - Tech Startup - CRM/Email

Customer Experience (CRM) Manager - Tech Start-up

£40k-£60K + Equity + Benefits

 A new delivery tech platform is looking for exceptional CRM professionals to retain and grow their customer base as they expand into European markets.

The Company 

• Founded by an incredible exec team in the UK, they are revolutionising the home delivery service
• Having launched in late 2020 they have already been acquired by a major US tech giant
• The industry is valued at over $2 trillion, and they will be rapidly expanding across other European markets within the next year
• The next tech unicorn - it's an incredible time to be joining this company as they lay the groundwork for their expansion
• Passionate about diversity within the tech space

The Role:

Reporting to the Director of Retention, you will be tasked with developing & executing strategies that delight, retain and grow their customer base 

• Design & deliver strategies that grow value for their customer base
• Deliver campaigns online (email, sms, push, in app) & offline (in order, DM) that are relevant to customers
• Work with wider team to ensure a seamless experience for customers, across user journeys & lifecycle
• Hypothesise, test & scale campaigns & initiatives, in terms of both process and performance
• Monitor KPIs and results and adjust strategy accordingly
• Champion customer experience to the wider business 
• Leverage customer insight and data to deliver impactful programs & initiatives

Skills Required: 

• The ideal candidate should have a CRM background with 3+ years experience in delivering exceptional customer experience programs, preferably in a start-up environment
• Hands on and experienced in building out customer experience programs from scratch
• Ability to work cross functionally to drive and deliver CX projects & initiatives
• Experience with Braze preferred
• You are autonomous, proactive and capable of unblocking complex situations
• Data driven and comfortable using data to help define strategy and understand performance
• Attention to detail and a passion for delivering experiences that adhere to our brand identity and that engage our customers
• Excellent interpersonal skills

How do I apply? 

To apply for this outstanding opportunity, please contact Joanna Bendandi at Pivotal for a confidential discussion on 07469 010724 or email me at joanna@pivotallondon.co.uk

Key Skills: Digital Marketing, CRM Marketing, Customer Retention, Growth Marketing, ECRM, eCommerce, Marketing Manager