Growth through Talent

Customer Experience Manager - Tech Startup - CRM/Email

£40k-£60K + Equity + Benefits - Ecommerce - Marketing
Ref: 1989 Date Posted: Tuesday 07 Sep 2021
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Customer Experience (CRM) Manager - Tech Start-up

£40k-£60K + Equity + Benefits

 A new delivery tech platform is looking for exceptional CRM professionals to retain and grow their customer base as they expand into European markets.

 

The Company 

  • Founded by an incredible exec team in the UK, they are revolutionising the home delivery service
  • Having launched in late 2020 they have already been acquired by a major US tech giant
  • The industry is valued at over $2 trillion, and they will be rapidly expanding across other European markets within the next year
  • The next tech unicorn - it's an incredible time to be joining this company as they lay the groundwork for their expansion
  • Passionate about diversity within the tech space

 

The Role:

Reporting to the Director of Retention, you will be tasked with developing & executing strategies that delight, retain and grow their customer base 

  • Design & deliver strategies that grow value for their customer base
  • Deliver campaigns online (email, sms, push, in app) & offline (in order, DM) that are relevant to customers
  • Work with wider team to ensure a seamless experience for customers, across user journeys & lifecycle
  • Hypothesise, test & scale campaigns & initiatives, in terms of both process and performance
  • Monitor KPIs and results and adjust strategy accordingly
  • Champion customer experience to the wider business 
  • Leverage customer insight and data to deliver impactful programs & initiatives

 

Skills Required: 

  • The ideal candidate should have a CRM background with 3+ years experience in delivering exceptional customer experience programs, preferably in a start-up environment
  • Hands on and experienced in building out customer experience programs from scratch
  • Ability to work cross functionally to drive and deliver CX projects & initiatives
  • Experience with Braze preferred
  • You are autonomous, proactive and capable of unblocking complex situations
  • Data driven and comfortable using data to help define strategy and understand performance
  • Attention to detail and a passion for delivering experiences that adhere to our brand identity and that engage our customers
  • Excellent interpersonal skills

 

How do I apply? 

To apply for this outstanding opportunity, please contact Joanna Bendandi at Pivotal for a confidential discussion on 07469 010724 or email me at joanna@pivotallondon.co.uk

 

Key Skills: Digital Marketing, CRM Marketing, Customer Retention, Growth Marketing, ECRM, eCommerce, Marketing Manager