Customer Success Executive
Pivotal London London Area, United Kingdom (Hybrid)
Client Success Executive – Digital Advertising
London (Hybrid) | Full Time
About the Company
Join a global leader in privacy-first digital advertising technology, helping brands connect with consumers through advanced, identity-free targeting solutions. Using proprietary tech that reads live intent signals, the company works with leading agencies and brands to deliver impactful, compliant advertising campaigns.
With offices in London, Munich, and Belgrade, and an award-winning client services team, this is an exciting time to join a growing business that blends innovation with a supportive, people-first culture.
The Role
As a Client Success Executive, you’ll join a dynamic, high-energy team responsible for managing and growing client relationships across agencies and direct brands. Guided by experienced colleagues, you’ll support campaigns from briefing to post-campaign reporting, build strong client relationships, and contribute to the delivery of best-in-class servicing for high-profile accounts.
This role is ideal for someone eager to learn, highly organised, and motivated to develop their career in digital advertising. No direct experience? No problem – full training will be provided.
Key Responsibilities
• Manage and nurture a portfolio of smaller accounts, ensuring excellent service and campaign delivery
• Support senior team members on larger accounts, assisting with reporting, insights, and optimisation
• Build strong client relationships, attending meetings and presentations where needed
• Provide campaign updates, case studies, post-campaign analyses, and quarterly business reviews
• Liaise with internal teams – sales, ad ops, and insights – to deliver on client expectations
• Learn how to manage and troubleshoot campaigns through hands-on experience
About You
• Outgoing, personable, and eager to build strong relationships
• Excellent communication and presentation skills
• Highly organised with strong attention to detail
• Able to work under pressure and manage multiple priorities
• A proactive self-starter who’s happy to ask questions and learn quickly
• Adaptable, collaborative, and motivated to develop new skills
• Interest in digital advertising and the programmatic landscape
What’s on Offer
• Competitive salary
• Commission after probation (3 months)
• Hybrid working from central London office in Fitzrovia
• Generous annual leave entitlement
• Life insurance & income protection
• Learning & development budget, plus external training opportunities
• Fun, social, and global working culture (UK & Serbia offices)
• Regular team dinners and events
Interview Process
- Initial interview with Team Lead (focus: your interest in digital, client skills, and motivations)
- Follow-up with Department Director (culture fit and role alignment)
- Optional final team meet if needed
If you’re driven, client-focused, and ready to start a career in digital advertising with a supportive, fast-paced team - apply now.