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Customer Success Manager

Up to £35,000 + 10% Bonus + Benefits - MarTech/SaaS
Ref: 1122 Date Posted: Tuesday 14 May 2019
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Customer Success Manager

Salary: Up to £35,000 + 10% Bonus + Benefits


UK digital ad spend is predicted to push past £15bn in 2019. There couldn’t be a better time to join one of the world’s leading ad management platforms!


The Opportunity:

  • World-leading ad management platform operating across multiple performance marketing channels.

  • The platform is specifically designed to reach higher value customers, accelerating the social advertising offering for their most well-established clients, including Volkswagen, American Express and Bing.

  • This role sits within the highest performing global team: the London office.

  • Currently launching an advanced consolidatory platform for ad optimisation.

  • Boasts a proud and effective training and development structure, beginning at intern level.


The Role:

  • Look after high-profile clients, offering advice, support and training to ensure the greatest of client experiences.

  • You'll advise, guide and help build the full social strategy for key clients; prioritising the use of the platform as the main driver for their success.

  • The Customer Success Manager will be dealing with day-to-day users of the platform and building bespoke social campaign services across Facebook, Instagram and Snapchat.

  • You’ll have a high level of autonomy from the outset and will be empowered to make the role your own.


The Requirements:

  • 1-2 years' client facing experience preferably in a SaaS business

  • High-level of strategic thinking and creative solutions skills

  • Ability and willingness to work as part of a collaborative team

  • A can-do and analytical attitude

  • Passion for all things MarTech!


How Do I Apply?

Please contact Liam Peoples at Pivotal London for a confidential chat on 07384 544423 or alternatively email 


Key Skills: MarTech, Marketing Technology, Customer Success, Digital Advertising, Performance Marketing, Paid Media, Social Media