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Senior Account Manager - Multi-Channel

Agency - Account Management/Customer Success
Ref: 2894 Date Posted: Monday 20 Nov 2023

Role: Senior Account Manager

Seniority Level: Mid-Level, reporting to Account Director

Location: London - Hybrid


About the job

This agency is a full-service research and marketing agency; driven by insights, powered by kids.  They specialise in market research, insights, content creation and digital distribution with some very well known clients.


The Role

They looking for a Senior Account Manager to join our ever-expanding Client Services team. Reporting into the Account Director, as Senior Account Manager your primary responsibility is to develop client relationships that promote retention and loyalty across all services of the agency.




Building Client Relationships


  • Represent the Agency in a professional manner at all times, with clients and external partners
  • Articulate the different brand positions for your client’s key competitors
  • Constantly consider the small details of each client interaction, to ensure this agency are always striving for a better working environment
  • Practice proactive Client Services, this includes, planning ahead, knowing your timings inside out, knowing the team’s movements and planning around these commitments to ensure smooth project delivery.
  • Develop strong relationships with all client contacts, leading to repeat business in the long-term.
  • Have excellent attention to detail. Making it your mission to know the clients brand guidelines inside and out, ensuring all presentations are delivered to the correct standard
  • Support new business pitch teams with a can-do and proactive attitude


Having Commercial Acumen

  • Understand the day-to-day finances on all your account and be responsible for keeping project finance trackers & timesheets up to date
  • Responsible for the chasing, input and delivery of the revenue backlog on a Monday morning
  • Deliver all tasks on the deadline OR flag where this is not possible to line managers in advance
  • Begin to demonstrate an understanding of the client and KidsKnowBest commercial landscape
  • Demonstrate a strong sense of commercial responsibility - understanding the importance of POs and billing
  • Learn to treat client and agency money as if your own
  • Support pitch teams with financial administration - helping to track and protect costs


Being an Effective Communicator

  • Ensure all your communications/interactions are clear, concise and action orientated
  • Have outstanding organisational skills, meaning you are always on the front foot with key information to hand
  • Demonstrate clear communication and listening skills
  • Ensure all meetings run smoothly, preparing the environment & materials, setting agendas, confirming attendees and roles in advance
  • Manage your workload effectively and efficiently
  • Develop relationships internally with key point people in all departments and within your team.
  • Have a can-do attitude, which makes people want to come to you as they know you approach all tasks with a positive attitude.
  • Be curious and constantly seeking to learn


Core Skills

  • 2-4 years account management or client facing project management experience
  • Excellent client relationship skills whilst also managing to keep projects on time and in budget
  • Expert knowledge of customer service practices in digital media, data and insights
  • Strong entrepreneurial spirit, organized and able to function independently as well as with internal teams
  • Proven ability to prioritize and delegate multiple tasks, projects and ever-changing priorities to meet goals and deadlines


Additional Skills

  • German Speaking (not essential)
  • Existing relationships with clients across EMEA
  • Knowledge of media industry is preferable
  • Experience with CRM software



  • Work rewards subscription through Rewards Gateway
  • Flexible hours (WFH / WFO)
  • 28 pro-rata annual leave allowance plus Bank Holidays


How Do I Apply?

If this sounds like a challenge you are interested in, then do get in contact with, Eimear Cooney via email

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and

any other protected status as required by applicable law.

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