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Senior Customer Success Manager

£40,000 - £50,000 + bonus + benefits - MarTech/SaaS
Ref: 1232 Date Posted: Monday 01 Jul 2019
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Senior Customer Success Manager

£40,000 - £50,000 + bonus + benefits

Pioneer of Video Marketing



It’s not every day that you get the chance to strategise with household global brands on worldwide campaigns. It’s not every day that you get the chance to work with best-in-class industry-pioneering technology, either. Here’s your chance to do both at this leading Facebook Marketing Partner!


The Opportunity

This creative SaaS platform is riding one of the hottest waves in marketing technology right now. The platform allows brands to create and execute hyper-personalised, cross-channel video marketing campaigns. Already working with a number of the world’s largest household names, they need you to manage their key accounts. This is a role with exceptional exposure to senior stakeholders within global brands and will elevate your profile in industry significantly.


Your Role

  • You’ll work directly with senior stakeholders of global brands and their agency partners to strategise and implement cutting edge global video marketing campaigns

  • You’ll be a trusted advisor, consultant and industry expert for external stakeholders, guiding them to achieve truly remarkable results through the platform

  • Reporting to the Head of Customer Success and the co-founders of the business, you’ll be supported by a fantastic team of account managers and account executives

  • You’ll mentor, train and lead the team of account managers and account executives, ensuring they continue to work with a best-in-class approach


Your Profile

  • Circa 4+ years’ experience within an AdTech/MarTech platform, media agency or integrated agency

  • Prior experience at a Facebook Marketing Partner (FMP) is highly desirable

  • Excellent knowledge of paid social/video marketing, particularly marketing strategy across Google, Facebook and Display

  • High EQ and a truly collaborative team player

  • Ability and desire to work with cutting edge technology and global household brands


How To Apply

Please contact Liam Peoples at Pivotal London for a confidential chat on +44 7384 544423 or alternatively email


Key Skills: Account Management, Paid Social, Video Advertising, Video Marketing, Creative Solutions, Project Management, Leadership, Team Management, Performance Marketing, Customer Success, SaaS, MarTech, AdTech, FMP, Facebook Marketing Partner