Strategic Account Manager

Strategic Account Manager – Experience Commerce Platform (SaaS)

📍 London (Hybrid) | 🕓 Full-Time | 💼 Mid–Senior Level

A fast-growing SaaS company is on the hunt for a Strategic Account Manager to take ownership of high-value client relationships, drive growth, and help power some of the most exciting brands in the experience space—from music festivals and wellness retreats to adventure travel and food events. 

Why This Role Stands Out

• Powering Experiences: Join a category-defining platform helping creators sell and scale unique, real-world experiences

• Women-Founded and Built by Creators: Founded by former festival organisers who know the industry inside and out

• Own and Grow Big Accounts: Lead on key relationships, ensuring retention, growth and long-term success

• Strategic Impact: Act as a trusted advisor, unlocking revenue and identifying new opportunities

• Startup Energy with Big Vision: Fast-paced, mission-driven and built for proactive problem-solvers

• Inclusive and Values-Led Culture: Diversity, flexibility and individuality are genuinely embraced

• Live the Product: This is a team that lives for travel, music and adventure

What the Role Involves

• Managing and growing a portfolio of high-value customers

• Leading strategic business reviews and on-site visits

• Helping clients achieve their goals using the full power of the platform

• Driving renewals, upsells and engagement across key accounts

• Acting as the voice of the customer to inform product development

• Delivering strong retention and revenue results

What They’re Looking For

• A proven track record in SaaS, B2B or strategic account management

• Commercial acumen paired with strong relationship-building skills

• A passion for experiences like travel, music, festivals or wellness

• Highly analytical and comfortable working with data to drive decisions

• An empathetic, clear communicator with a proactive mindset

• Self-starter energy and a desire to grow within a scaling business