Account Director - Multi-Channel

📣 Account Director – Customer Success (AdTech / Digital Media)

London | Hybrid
£45,000 + 25% bonus 

I’m supporting a fast-growing digital media business that runs multi-channel, data-driven campaigns for major brands. They’re expanding their Customer Success team and hiring an Account Director to lead campaign delivery, elevate client relationships, and produce high-quality insights that drive repeat business.

What You’ll Do

• Own end-to-end delivery of complex digital campaigns (Display, CTV, Audio, DOOH, etc.)

• Build strong agency relationships and act as a senior point of contact

• Produce clear weekly updates, optimisations, and polished PCAs

• Turn data into compelling stories with recommendations for future activity

• Mentor junior team members and be the team’s “voice of authority”

• Collaborate with Sales, Activation, and Data teams to ensure flawless delivery

What They’re Looking For

• 4+ years in digital media, media agency, or AdTech campaign management

• Strong client-facing skills and a calm, organised approach

• Excellent attention to detail and analytical ability

• Confident presenting insights and influencing senior stakeholders

• Experience creating PCAs, reporting decks, and data-led recommendations

Why It’s a Great Move

• Work on large-scale brand campaigns using rich geo-behavioural data

• Supportive, lovely team with great tools and templates

• Hybrid working (London HQ)

• Clear progression and meaningful ownership

If you’re a detail-driven, client-obsessed campaign specialist who loves turning data into action, I’d love to share more. Drop me a message or email on chizoba@pivotallondon.co.uk for a confidential chat.