Brand Operations, Senior Manager - Retail Media

Brand - Ad Operations

Ref: 4026 Date Posted: Tuesday 20 Oct 2026

Senior Manager, Retail Operations

London | Permanent

Our client is a fast-growing ecommerce technology and consulting business, helping some of the world's leading consumer brands unlock growth and improve performance across major online retail platforms.

Combining proprietary technology, rich retail data and specialist consulting expertise, the business has built an established presence in the US and is now investing in the next stage of its European growth.

The Opportunity

Join a growing European business at a pivotal stage of its development, becoming its first dedicated Retail Operations specialist in the region.

Take ownership of complex Amazon retail challenges for major consumer brands, helping them improve availability, forecasting, inventory performance and operational profitability.

Work directly with senior client stakeholders, combining deep Amazon expertise with data-led problem-solving and practical recommendations.

Collaborate with an established US Retail Operations team, leveraging proven capabilities while helping develop processes and ways of working tailored to European clients.

Play an important role in shaping the future of the European Retail Operations offering, with the opportunity to contribute to its longer-term development as the business scales.

Responsibilities

Amazon Retail Operations

Own and resolve complex operational challenges across Amazon's 1P/vendor ecosystem.
Identify and address issues relating to inventory availability, demand forecasting, purchase orders and inbound supply chain performance.
Investigate chargebacks, shortages, financial disputes and other operational inefficiencies impacting brand profitability.
Leverage Amazon Vendor Central and relevant retail data to diagnose issues and implement effective solutions.

Data Analysis & Problem-Solving

Analyse complex datasets to uncover operational issues, identify root causes and quantify commercial impact.
Translate data into clear, actionable recommendations that improve operational performance and profitability.
Develop reporting, frameworks and processes that enable clients to monitor and improve performance.
Use proprietary technology and retail insights to support informed decision-making.

Client Management & Consulting

Act as a trusted operational partner to leading consumer brands, taking ownership of challenges from initial diagnosis through to resolution.
Build strong relationships with senior client stakeholders, providing clear communication, practical guidance and strategic recommendations.
Present findings, explain complex operational issues and influence decisions that deliver measurable improvements.
Collaborate with wider consulting and customer teams to ensure a joined-up approach to client success.

European Capability Development

Work closely with US and European leadership to establish effective Retail Operations processes and best practices.
Help adapt existing operational frameworks and capabilities for the European market.
Identify opportunities to improve service delivery, build scalable processes and expand support across European clients.
Contribute to the longer-term development of the European Retail Operations function as the business grows.

Your Profile

Strong experience within Amazon's 1P/vendor ecosystem, ideally gained in vendor management, retail operations, supply chain or a related function.
Deep understanding of Amazon Vendor Central, forecasting, inventory management, purchase orders and operational performance.
Proven ability to independently investigate complex operational problems, work through large datasets and deliver measurable improvements.
Commercially minded, with an understanding of how operational inefficiencies impact revenue, margins and profitability.
Confident engaging with senior stakeholders and translating complex analysis into clear recommendations.
Comfortable combining hands-on operational delivery with broader process improvement and capability development.
Proactive, analytical and motivated by the opportunity to take ownership in a growing, entrepreneurial environment.

What's On Offer

Join a growing ecommerce technology business with an established US operation and significant European ambitions.
Take on a high-impact role as the first dedicated Retail Operations specialist in Europe.
Work directly with major consumer brands, solving complex challenges with tangible commercial impact.
Access proprietary technology, rich ecommerce data and the expertise of an established international team.
Enjoy meaningful autonomy and the opportunity to help shape a developing European capability.
Competitive salary plus bonus, with potential flexibility for exceptional experience.

How to Apply

For a confidential discussion about this opportunity, please contact Noel at Pivotal on 07442 527285 or email noel@pivotallondon.co.uk.

Pivotal is an equal opportunities employer. We encourage applications regardless of race, ethnicity, religion, gender, sexual orientation, disability, age or any other protected status.