Client Success Executive

Job Title: Client Success Executive / Senior Client Success Executive

Salary: £28,000–£35,000 depending on experience + company bonus and 25% bonus OTE

Location: London | Hybrid

Our client is an innovative AdTech business combining audience intelligence, data and media execution to help brands and agencies understand audiences and deliver more effective advertising. Joining a growing, collaborative team, you’ll have the opportunity to work with major clients, turn complex data into actionable insights and help shape media strategies that drive results.

The Opportunity

• Build strong relationships with clients, supporting established accounts and taking ownership of your own client relationships.

• Work across audience insights, media strategy and campaign planning to deliver tailored solutions.

• Collaborate with sales, insights and strategy teams on pitches, proposals and presentations.

• Turn campaign performance and audience data into compelling stories, insights and recommendations.

• Help grow client accounts by identifying opportunities to develop existing relationships and generate additional revenue.

• Join an ambitious, people-focused business that values fresh ideas, collaboration and professional development.

Responsibilities

• Manage client communications, reporting, proposals and presentations to a consistently high standard.

• Support the development of account plans and media strategies aligned with client objectives.

• Coordinate campaign delivery, maintain dashboards and monitor KPIs.

• Identify potential issues early and work with internal teams to resolve them.

• Deliver post-campaign analysis, quarterly business reviews and actionable recommendations.

• Manage multiple stakeholders and campaigns while ensuring accuracy, quality and timely delivery.

Your Profile

• Experience in media advertising, AdTech, an agency, a media owner or a related client-facing environment.

• Background in Client Success, Account Management, Client Services or media planning.

• Understanding of the media landscape, communications planning and digital advertising solutions.

• Confident communicator with strong presentation and relationship-building skills.

• Commercially curious, with an interest in account growth, upselling and cross-selling.

• Highly organised, detail-oriented and comfortable managing competing priorities.

• Proactive, resilient and keen to learn, with the ambition to develop your career in a growing business.

How to apply

To apply for this outstanding opportunity, please contact Chizoba Uzuegbunam at Pivotal for a confidential discussion on email at chizoba@pivotallondon.co.uk.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.