Head of Content, Editorial – 12-month FTC

Salary: £65,000 per annum, pro rata
Location: London, hybrid
Contract: 12-month fixed-term contract

Pivotal London is partnering with a leading media agency to hire a Head of Content, Editorial to lead its Content team across client delivery, editorial quality, team development and commercial growth.

This is a senior leadership role with responsibility for ensuring content delivers measurable results for clients while building an effective, engaged and commercially successful team.

Working closely with the Head of Content Strategy and wider specialist teams, you’ll turn strategy into high-quality execution, support key client relationships and help develop the agency’s content offering.

The role

Team leadership and development

• Lead, motivate and develop the Content team, with direct line management of Group Account Directors.
• Establish clear editorial guidelines, quality standards and delivery processes, including practical guidance on day-to-day AI use.
• Identify training needs and build a culture of accountability, collaboration and continuous improvement.

Client delivery and performance

• Act as senior sponsor on larger and more complex content accounts.
• Maintain oversight of delivery across the client portfolio, stepping in to resolve challenges where needed.
• Partner with the Head of Content Strategy to ensure strategies are executed effectively and drive results.
• Oversee reporting and develop the approach to content measurement, demonstrating clear ROI.
• Build strong relationships with wider specialist teams to support joined-up delivery.

Operations and commercial management

• Oversee capacity and resource planning, making recruitment recommendations where required.
• Manage supplier relationships to maintain quality and improve efficiency.
• Use utilisation data to inform resourcing decisions, efficiencies and profit margins.
• Own overall content revenue, supporting client retention and account growth.
• Oversee scopes and pricing, and contribute to pitches and proposals.

Growth and innovation

• Encourage proactive opportunity spotting across existing accounts.
• Build relationships across the wider agency group to generate new content opportunities.
• Represent the team through thought leadership and knowledge sharing.
• Keep the content proposition evolving through relevant industry trends, technology and innovation.

About you

You’ll bring a strong background in editorial and content marketing, alongside experience leading teams, managing senior client relationships and taking responsibility for commercial performance.

You’ll be able to demonstrate:

• Experience developing people and managing senior team members.
• Strong editorial judgement and accountability for quality.
• A performance-focused approach to content strategy, delivery and measurement.
• Commercial confidence across revenue, account growth, scoping and pricing.
• Experience overseeing multiple accounts, competing priorities and team resources.
• The ability to build relationships across clients, suppliers and internal teams.
• An informed approach to using AI within content workflows.

Experience in an agency environment, overseeing a varied client portfolio, would be particularly relevant.