Retention Lead
Up to £90k DOE + Growth-Based Bonus
London (Hybrid)
Our client is a global market-leading health tech scale-up and one of the fastest-growing companies in the UK, disrupting a stagnant multibillion-pound industry through award-winning product innovation and world-class performance marketing. Their hero product has redefined its category for over a million customers across 40+ countries, and they're now looking for a Retention Lead to own the next phase of growth.
The Opportunity
- Take full commercial ownership of a proven, scalable subscription model with significant untapped potential
- Join a category leader shaping the future of a fast-growing market, rather than chasing competitors
- Work directly with the product team on an active development roadmap, influencing how new launches land with the existing customer base
- Gain direct access to senior leadership within a fast-thinking, high-performance team
- Benefit from highly accelerated career progression and genuine commercial autonomy
Responsibilities
- Own subscription performance, building a test-and-learn framework to reduce churn and grow ARR
- Analyse performance metrics to identify growth opportunities and strategic insights
- Partner with website and CRM teams to optimise returning customer conversion and lifecycle flows
- Strategise seasonal and always-on offers to re-acquire and retain customers
- Build loyalty and advocacy programmes that reward long-term subscribers
- Deliver clear reporting and insights to senior leadership
Your Profile
- 4-6+ years in a retention-focused role within a consumer product business
- Experience with subscription management platforms (e.g. Loop, Recharge, Skio) and email/SMS tools (e.g. Klaviyo, Braze)
- A proactive, curious mindset — genuinely interested in why customers commit or leave
- Strong analytical ability paired with excellent written communication
- A strategic thinker comfortable in a fast-paced, high-pressure environment
How to Apply
To apply for this outstanding opportunity, please contact Cameron Maskell at Pivotal for a confidential discussion on 07771416678 or email me at cameron@pivotallondon.co.uk.
Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.